Chipotle Mexican Grill

3.9
881 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Monaco is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
820 S Monaco Pkwy, Denver, CO
80224, United States

Hours

Reviews

3.9
881 reviews
5 stars
454
4 stars
192
3 stars
70
2 stars
55
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Food Quality

Food quality is generally good, but there are complaints about inconsistent portion sizes and occasional issues with freshness.

Cleanliness

The cleanliness of the restaurant is frequently criticized, with reports of dirty dining areas and unsanitary conditions.

Order Accuracy

Many customers experienced issues with order accuracy, particularly with online orders being incorrect or incomplete.

Value for Money

Customers express dissatisfaction with portion sizes relative to prices, feeling that they are not getting their money's worth.
  • TJ
    Twig Jones
    4 days ago
    2.0
    I go to a lot of different chipotles. The food at this one is ok - not the best, not the worst. The guac was a bit oxidized and chicken a bit dry but other than that everything was decent. The reason for the low review is because the manager was standing at the cash register with the employee who was ringing everyone up. When I went to checkout I heard them sexualizing a patron who had just come in, and they said some rude words about how long I was taking scanning my Chipotle rewards app. They said all of this directly in front of me, and yet I suspect they did not intend for me to hear. I am white, and obviously look it with my blond hair. And yet I am perfectly fluent in Spanish. I suspect if they had known that they wouldn’t have said such rude things. I am of the opinion that employees at a business should not sexualize or shit talk customers right in front of their faces, especially not the managers. I felt extremely uncomfortable for the rest of my meal because of what they had said.
  • WF
    Wesley Friedman
    Nov 2, 2025
    1.0
    Some of the most disorganized staff ive ever seen. I constantly order food online, come in after the eta says. And they still haven't even started it. And to make it worse they will help yhe customers who just walked in before getting to mine. Its to the point where the online order ends up taking more time. I spoke with a manager juan about it once. He was incredibly rude and laughed in my face. Small portions. Inconsistent flavor. All the employees look burnt out This chipotle sucks!!
  • TD
    Thomas Donahue
    Oct 28, 2025
    2.0
    We order pick-up at least once a week here. Last night my wife arrived home from grabbing our to-go order and was visibly upset. She said she walked in and went to the pickup counter. There was a gentleman already waiting so she stood behind him out of the way of the leaving customers from the register. There was a worker at the small prep table next to the pickup orders, as well as another worker at the cash register, and another on the line. She said she wasn't even acknowledged until she had to speak up when she saw our order waiting in the pile of other orders. Prior to that, she was as patient as she could be until another gentleman came to stand beside her. When she wasn't able to move away any further and this man got very close, so close she could smell this man, she spoke up. When she spoke up, the worker at the prep table asked, "We're busy, can you hold on?" It would take less than 20 seconds to say hello, ask what the name is, and send the order off. Transaction complete. Done. So, how does it make sense that our food is paid for and waiting and the person is there to get it, but instead of a 20 second 5 star interaction, their own workers make it harder than it ever needs to be.
  • MC
    Mahler Carranca
    Oct 22, 2025
    5.0
    Great portions love this place
  • PC
    Patricia Castro
    Oct 14, 2025
    1.0
    Muy mal ,hoy fui a comprar a ésa tienda,y la manager se portó muy déspota ,le pedí mi orden y le dijo a una de las empleadas a esta señora mirenle a la cara ,por que no se escucha lo que pide,y le contesté que para la otra boy a llevar un micrófono 🎤 para que me escuche ,la verdad no sé el nombre pero le pregunté a una de las empleadas y me dijo era las manager,pase a comprar como 1;30 pm

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill on Monaco Pkwy in Denver?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.

Does this location offer online ordering and delivery services?

Yes, you can order online for in-store pickup or delivery through the Chipotle app or their website.