Chipotle Mexican Grill

3.9
885 reviews
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About

Mexican Restaurant
Chipotle Monaco is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
820 S Monaco Pkwy, Denver, CO
80224, United States

Hours

Reviews

3.9
885 reviews
5 stars
455
4 stars
193
3 stars
69
2 stars
55
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, miscommunication, and unhelpful management.

Food Quality

Customers reported inconsistent food quality, with issues such as small portions, stale ingredients, and incorrect orders.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty dining areas and unsanitary food handling practices.

Order Accuracy

Many customers experienced problems with order accuracy, particularly with online orders being incorrect or incomplete.
  • RB
    Renee B
    Jan 1, 2026
    1.0
    By far the worst chipotle I’ve ever been too ! I’m military and lived in 3 different states. This location as a bad attitude towards colored people … I was treated rudely and my 3pt burrito was hard for the guy to wrap so the manager came over speaking Spanish laughing … VERY RUDE ! I asked for more and she stood over him saying “Oh more is extra” then seen how much he had and said something in Spanish again !! The first time I came to this location I was charged for more food than I was given . So I returned to use the “Free burrito” points that was given back to me instead of my money !! I’ll drive an hour next time before stopping at this racist location !!!! The host name was “MARIA” very rude and need to learn customer service
  • CS
    Corissa Stevenson
    Dec 30, 2025
    1.0
    This location has very poor customer service. The manager Maria has poor communication and interpersonal skills. Their language barrier makes it very difficult for them to do their jobs properly because they are unable to communicate well with the public.
  • YO
    Yeni Ortega
    Dec 27, 2025
    1.0
    In the most remorsful way, this was the worst experience of my 64 years of living. The customer service was outrages, giving my order wrong and making me wait a long time. I had to take time off my own work which is in high regards, to go drive over there to hey my order right. Truthfully the worst experience of my life
  • MD
    Monica Diaz
    Dec 27, 2025
    1.0
    We placed a $52.00 order and we missed two items. We tried to reach out customers service but they just closed the ticket.
  • HM
    Harold Milko
    Dec 13, 2025
    4.0
    Falta un poco con el tema de la limpieza

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill on Monaco Pkwy in Denver?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.

Does this location offer online ordering and delivery services?

Yes, you can order online for in-store pickup or delivery through the Chipotle app or their website.