Chipotle Mexican Grill

Reviews

• AF

  Ana Falconer

  4 days ago
  5.0
  Super clean establishment. They helped me in a timely manner. They didn't over suggest shit to me and pressure me to spend money I didn't plan on spending. They gave me exactly what I wanted and it was great!! Very good, fresh food at a decent price.!! I will be returning the next time I'm busy and need to grab a quick, good bite to eat while I'm out. Thank you!
• OS

  Oren Schwartz

  Dec 31, 2025
  1.0
  I am writing to express my deep disappointment regarding the unacceptable experience my son and I had at your Cherry Creek location on the evening of December 31, 2025 — his birthday eve, and his first time ever visiting Chipotle. I informed the staff that we were celebrating his birthday. We waited in line behind a couple which received two full, properly prepared bowls. Their guacamole and salsa were served separately in clean cups, exactly as expected when an item carries an extra charge. When it was my son’s turn, the treatment was completely different. He received a bowl that was almost empty. All we requested was steak and rice — no beans, no salsa — yet he was given a portion so small it was insulting. I could literally count the meat cubes — around ten pieces — and the rice was barely half a spoon. You could see the bottom of the bowl. We did ask for guacamole, but instead of serving it in a separate cup (as done for the customers before us), the employee dumped it directly on top of the tiny portion of food and smeared it across the steak. My son never asked for it to be served that way. The guacamole completely covered the food to the point where you couldn’t even see what was underneath. Because the guacamole was cold, it instantly cooled down the already minimal amount of steak and rice. By the time we drove home — barely ten minutes — everything was cold, soggy, and unappetizing. This is not the quality or presentation Chipotle advertises, and certainly not what was served to the customers before us. What made the situation even worse was the complete inability to communicate with anyone. There was only one employee working, and she spoke only Spanish. There was no English‑speaking staff member available to address concerns, answer questions, or even acknowledge the issue. For a prime Denver location — Cherry Creek, one of the most central and upscale areas — this is unacceptable and frankly shameful. I had to go home and call customer service just to speak with someone who could understand me. This was supposed to be a special birthday evening for my son. Instead, we left frustrated, disappointed, and feeling completely disregarded. I expect this matter to be taken seriously and addressed promptly.
• TA

  Travel Adventurer

  Dec 30, 2025
  5.0
  I love this food… free of seed oils and very healthy food.
• FP

  Freddy Alberto Pineros

  Dec 13, 2025
  3.0
  The flavor is very good, but it contains less protein every day.
• LL

  Levi

  Nov 22, 2025
  1.0
  If you put in an online order you get to wait an extra 15 minutes while it sits there and gets cold and everyone ignores you

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