Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported issues with incorrect orders, often requiring multiple visits to resolve mistakes.
Customer Service
Many reviews highlighted poor customer service, with staff displaying rude behavior and a lack of professionalism.
Speed of Service
The drive-thru and dine-in service were often criticized for being slow, with long wait times reported by multiple customers.
Food Quality
Several customers complained about the quality of food, mentioning cold or improperly prepared items.
Management Issues
Feedback indicated problems with management, including unprofessional behavior and inadequate training of staff.
DC
David Callicoatte
Jan 5, 2026
1.0
They found out they had no apple pies ready after I ordered. They said it was going to take 10 to 12 minutes. I initially didn't want to wait but it was taking a while for a someone to approve the refund of that item so I decided to wait.
Then when I get to the second window they wanted to give me the rest of my order but it would have gotten cold while waiting for the apple pie.
I asked if I could just get my food all at the same time so it would be warm but the lady at the second window refused. Unfortunately it was better to just refund the order and go to another restaurant since I didn't want cold food.
Then she even wanted me to drive back around the drive through to the first window to get the refund processed, which I did not do. (If I wasn't so hungry this would have been comical how silly this all was.)
It doesn't seem unreasonable to get all the food fresh at the same time. I sincerely hope she was not a manager of some type as this really didn't need to be so complicated.
(The guy that took my order and the guy working with the lady at the second window were both very nice though.)
GD
grim reapers brother dave
Jan 3, 2026
1.0
ABSOLUTELY REDICULOUS. Nothing but issues every time. Wanted me to come back after my food was stale and assured me it was made fresh. Not only this they had a pink haired chick with blatant profanities on her shirt who was extremely rude.
TT
Tiffany Trevino
Dec 31, 2025
1.0
Ordered my kids 2, 4 piece nugget meals and when I opened the boxes I found one box FULL OF TARTAR SAUCE, no chicken! The manager did not care when I called. What employee literally tried to give my kid tartar sauce instead of chicken? No one orders a chicken box full of tartar sauce so this seems to be a bitter employee, hurting a kid. Thanks a lot.
Update: did their survey and put in the order number and they just want to pass the responsibility off onto UberEats but my Uber driver is NOT the person who slopped tartar sauce into a box and tried to give it to my kid as "chicken". That was a McDonald's employee! Uber Eats refunds the order but who is going to ensure that this employee is not being spiteful and hurting kids?
NT
Nick Trevino
Dec 31, 2025
1.0
My kid received a load of tartar sauce instead of chicken nuggets. Manager does not care. Avoid this one.
SM
Steff M
Dec 17, 2025
1.0
I would give this store a lower than one star if I could. Every time we go there, they mess up our order. We have to go in there at least three times to get our order done correct. And they are never willing to work with you or give you any kind of comps to make the situation right. If you can avoid this McDonald's, I highly recommend it.