Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Castle Rock Subway® Restaurant at 558 E. Castle Pines Parkway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
While some employees received praise for their friendliness and work ethic, many reviews highlighted issues with rudeness, lack of training, and poor customer service.
Cleanliness
Numerous customers reported unsanitary conditions, including dirty surfaces, old toppings, and unclean drink machines, raising serious food hygiene concerns.
Order Accuracy
A significant number of reviews mentioned incorrect orders, missing items, and poor handling of online orders, leading to customer frustration.
Operational Issues
Customers frequently complained about the store being closed during posted hours, understaffing, and lack of responsiveness to phone calls.
Food Quality
Feedback varied on food quality, with some praising fresh ingredients while others reported old or poorly prepared items.
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Jared Smith
Nov 12, 2025
5.0
I love Subway. This location is especially clean and we'll organized, however, so it especially impressed me.
JD
Jim Dunning
Oct 22, 2025
5.0
I must compliment the manager that hires the young men that work the night shift at this subway. A few months ago, I came in with my young son, we were headed camping and atv-ing, we stopped at this castle pines subway on our way to Rampart. My son was super excited, giving me hugs, lots of smiles. The young man working the counter, I believe his name is Trevor, he gave me the coolest compliment ever - he told me I'm the richest man on earth because of the relationship I have with my son. What a cool thing to say. The next time I was in, I talked to Trevor again, he told me about his other job working at a tire shop - this kid is what it's all about, he has an amazing work ethic, probably works 14 hour days between the two jobs, and knows how to make customers feel amazing even at the end of a long day.
Fast forward to tonight - another young man was working. I wish I caught his name, but he too was impressive. He told me about an interaction with another customer earlier, the customer lost his wallet in the store. This young man found it, called the guy - and apparently rather than simply thanking the young man for finding the wallet, apparently he implied that some of his cash was missing. Not all of it, and none of his credit cards were gone, but he kinda had the kid flustered, as if he thought the kid took the money. Who finds a wallet, and only takes part of the cash, leaves all of the credit cards, then calls the person who lost it? Nobody - any real thief would have taken all the cash and credit cards and thrown the wallet in the trash. No way this young man did anything other than the right thing.
Management at this Subway deserves high praise for the people they've hired. They truly are making a great impression and making your business stand out as excellent.
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Naileasxf
Aug 24, 2025
1.0
horrible place, don’t try to call them and waste your time they won’t answer….i couldn’t order my 6-7 sandwiches for my birthday party ! :(
AS
Amanda Shepherd
Aug 10, 2025
1.0
Don’t eat here! Ordered online. Paid for double meat- didn’t get. Sub was put together in a haphazard manner. Wasn’t toasted. The meat, however, was warm which is concerning because I watched the young man make the sandwich. The fountain drink machine has clearly not been cleaned in some time. The drinks were disgusting. The store not clean. Would appreciate a full refund.
AR
Alex R.
Jul 21, 2025
1.0
Ordered online only to get to the store and they are out of meatballs. Employee was unable to cancel my order and refused to refund my money. He said his boss doesn’t like giving refunds. I paid for a product, if you can’t provide said product you issue a refund.
Store is understaffed and dirty. Take some pride in your business.