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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Castle Rock, CO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 210 Founders Parkway for the ultimate SONIC experience!
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Service quality varied significantly, with some staff being friendly and efficient while others were rude and unhelpful.
Food Quality
Food quality was inconsistent, with complaints about greasy items, overcooked food, and even mold found in drinks.
Wait Times
Customers frequently experienced long wait times, both in the drive-thru and when ordering at stalls.
App Issues
Several reviews mentioned problems with the app, including inability to use discounts and poor customer support regarding app-related issues.
BS
Bellacina Studios
5 days ago
4.0
The shock is, and the reward is that I was really amazed to have enjoyed it as much as I did. But the young ladies customer Service, I thought it was very tipping and willing to help me. So all know we’re a good experience and I think I would give it an extra star because of the level of the customer service that I received. And we all have to agree. It is a shock to anyone to have a good drive-through experience at all.!!!!!!!! Lol😂
JK
Jamie K
Dec 8, 2025
2.0
The last couple times I've gone to Sonic the food hasn't been the greatest. My tater tots were soaked in grease and then today I ordered a small onion ring and I got four greasy overcooked onion rings. I've been very disappointed. Not worth going back and complaining because I already drove off just won't go back
DW
Diamond Wraps
Dec 8, 2025
1.0
Nobody seems to speak English at this location. I order food the way I like it. Nobody seems to understand what I want. I get my cheeseburger finally and it is completely made wrong. There’s some dude outside panhandling nobody cares. This star has gone downhill dramatically nothing was made, right
AJ
Aurie Jarrell
Dec 2, 2025
3.0
I've only just tried their deserts and drinks and they are pretty good. Nothing amazing. But decent if craving a sweet treat.
KK
Kezza
Dec 2, 2025
4.0
Grilled cheese was the best in a while, prices shot up when i wasn't looking, but for under a buck you can get your doggo a bone in a cup of whipped cream :)