Papa Johns Pizza

2.6
301 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Castle Rock, CO, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Castle Rock pizza for any occasion. Call us for pizza delivery in Castle Rock or stop by 390 S. Wilcox St. for carryout to order the best pizza in Castle Rock, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
390 S. Wilcox St., Castle Rock, CO
80104, United States

Hours

Reviews

2.6
301 reviews
5 stars
77
4 stars
34
3 stars
21
2 stars
22
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times for delivery, often exceeding two hours, with many orders arriving cold or incorrect.

Management Problems

Feedback highlighted poor management practices, including rude behavior from managers and a lack of accountability for service failures.

Food Quality

While some customers enjoyed the pizza, many others complained about inconsistent quality, including cold pizzas, incorrect orders, and unsanitary conditions.

Customer Support

Customers expressed frustration with the inability to reach the store by phone for support, leading to unresolved issues and dissatisfaction.
  • DH
    Dale Hawkins
    Dec 14, 2025
    1.0
    FIRE THE MANAGERS, SHUT THIS PAPA JOHNS DOWN. So many terrible reviews below. Worst Papa John's ever. Pizza came cold and with no tomatoes. Called the store and they explained that they had no tomatoes.... a pizza place... with no tomatoes.... they knew they didn't have tomatoes, but still made the pizza incorrectly and pushed the order anyways. BBQ wings had no sauce, and we're missing wings... got 8 wings, instead of 10. Mountain Dew was missing too. Reliant on door dash that speaks no English to deliver all the food cold. Papa John's sucks so hard. So disappointed to spend over $50 dollars to have the entire order messed up. They never issued a refund ever. Managers need to be fired. The Best Pizza in Castle Rock: "Sliceworks" (Scileppi's at The Old Stone Church).
  • TT
    Tif
    Nov 26, 2025
    5.0
    So delicious. This saved us.
  • CH
    Caiden Henson
    Nov 21, 2025
    1.0
    I can see why this location has a terrible rating! I ordered a Papadia and got a 14" pizza! I even confirmed it with them and this is the best they can do...
  • PW
    Pat Wertin
    Nov 16, 2025
    1.0
    You guys really need someone who cares running this place
  • NN
    Nick
    Nov 1, 2025
    1.0
    Poor and slow service. Food order was placed incorrectly and after waiting for 40 mins for the order to come out without the second pizza we ordered. To then have to wait another 15 mins for our second to be made. The manager was rather rude during the mix up.

Frequently Asked Questions About Papa Johns Pizza

What are the opening hours of Papa Johns Pizza in Castle Rock?

Papa Johns Pizza is open from 9:30 AM to midnight Monday through Thursday and Sunday, and from 9:30 AM to 1:00 AM on Fridays and Saturdays.

Does Papa Johns Pizza offer delivery and takeout services?

Yes, Papa Johns Pizza offers both delivery and takeout services including no-contact delivery options.