Jimmy John's

3.1
305 reviews

About

Sandwich Restaurant

Location

Jimmy John's
390 S Wilcox St, Castle Rock, CO
80104, United States

Hours

Reviews

3.1
305 reviews
5 stars
109
4 stars
41
3 stars
34
2 stars
19
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and poor customer service experiences, particularly during busy hours.

Food Quality

Several reviews mentioned issues with food quality, including stale bread, missing ingredients, and poorly made sandwiches.

Staff Behavior

Feedback highlighted unprofessional behavior from staff, including rudeness and lack of attention to customers, contributing to a negative dining experience.

Inconsistency

Customers noted a lack of consistency in service and food quality, with some praising the speed and friendliness of staff while others experienced long waits and mistakes.
  • AL
    Austin Law
    Dec 22, 2025
    2.0
    I ordered a single sandwich. I could make it at home and 30 seconds if I wanted to, but I really wanted To eat at Jimmy John’s in particular. I chose delivery, which in hindsight, was probably the worst mistake anyone could make in the history of the world. What would normally take roughly 10 minutes, took over an hour and a half. I’m not sure if the delivery driver just didn’t know where the gas pedal was, or maybe didn’t understand what “as soon as possible” as I requested meant. Now, this probably isn’t the fault of the restaurant because they partnered with Uber for the driver, But I highly recommend not going with delivery. Really disapointing
  • AJ
    Aurie Jarrell
    Dec 2, 2025
    4.0
    I order sandwiches from this location on DoorDash often and they are always really tasty and well made sandwiches!
  • AF
    amy fedde
    Oct 7, 2025
    3.0
    Not much to choose from to dress up your sandwich. I guess some people like that.
  • KK
    Kettering
    Oct 2, 2025
    1.0
    Tiny sandwiches that are overpriced.
  • AK
    aza k
    Jul 31, 2022
    1.0
    This location needs a new manager. The last 3 times I have been here they were out of turkey. Not sure how you run out of turkey as a sandwich shop. I won't be back again.