Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
877 reviews
5 stars
431
4 stars
214
3 stars
107
2 stars
49
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported mixed experiences with staff friendliness and professionalism, with some praising the helpfulness of employees while others noted rudeness and lack of attention.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly mixed Blizzards, leading to customer dissatisfaction.
Food Quality
While some customers enjoyed the food and ice cream, others complained about undercooked items, poor mixing of ingredients, and inconsistent portion sizes.
Cleanliness
Several reviews mentioned cleanliness issues, including unpleasant odors and unsanitary conditions in the dining area.
Pricing Concerns
Customers expressed frustration over high prices and perceived value, particularly regarding the size and quality of food and ice cream.
- THTom Harold4 days ago4.0Always live some DQ ice cream. Usually use drive thru and service is good. Ice cream is good. Prices have increased a bit.
- KKKameron5 days ago1.0Rude order Taker couldn't be bothered to wipe the ice cream off my cup.
- HFHenry FrankNov 16, 20255.0I have a custom blizzard I do. And not one time has any employee been confused or didn’t do it correctly! Keep it up
- JBJosh BerryNov 13, 20251.0Every single time I've ordered from this store, they have messed up my order. It's a simple order: Medium Reese's Blizzard with Extra Reese's. Not once have they gotten it right on the first try. They either delivered 2 Reese's Blizzards, or the wrong size Blizzard, or a Reese's Pieces Blizzard. Just now, I got a Normal Reese's Blizzard and it didn't come with Extra Reese's, even though I asked for it. I really don't understand why this is so hard...
- MMMaddy MathisNov 1, 20251.0We ordered a curbside order and we called to check in and 20 minutes later when we still didn’t have our food I went in and it was just sitting behind the counter. Our food was cold and our blizzards were melted from sitting on the counter. When we got home we found hair in our fries and on one of our hotdogs. Kinda bummed:(
Frequently Asked Questions About Dairy Queen Grill & Chill
What is Dairy Queen Grill & Chill known for?
Dairy Queen Grill & Chill features soft-serve ice cream and signature shakes as highlights on their classic burger and fries menu.
Where is Dairy Queen Grill & Chill located?
It is located at 132 S Wilcox St, Castle Rock, CO 80104-1911, US.
What are the typical operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Are there any family-friendly amenities at Dairy Queen Grill & Chill?
Yes, the location offers booster seats, high chairs, is wheelchair accessible, provides restrooms, and has outdoor seating, making it family-friendly and good for kids.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, there is a drive-thru available for customer convenience.
Can I order food online or use a mobile app at Dairy Queen Grill & Chill?
Yes, you can place orders online and download the Dairy Queen app for exclusive deals and mobile ordering with rewards.
What are some popular menu items at Dairy Queen Grill & Chill?
Popular items include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes, malts, and DQ Cakes.
Is there free WiFi available at Dairy Queen Grill & Chill?
Yes, the location offers free WiFi to its customers.
What are some nearby places of interest around Dairy Queen Grill & Chill?
Nearby places include FirsTier Bank Castle Rock for financial services, Plum Creek Kennel Club for pet services, and Castle Rock Concrete Co for construction needs.
How can visiting nearby places like FirsTier Bank Castle Rock or Plum Creek Kennel Club complement a trip to Dairy Queen Grill & Chill?
Customers can conveniently visit FirsTier Bank Castle Rock for banking or ATMs and Plum Creek Kennel Club for pet services before or after enjoying a meal or ice cream at Dairy Queen Grill & Chill, making it a practical location for combined errands.