Business Details
About
Mexican Restaurant
Chipotle Castle Rock - Promenade Pkwy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.7
182 reviews
5 stars
60
4 stars
14
3 stars
9
2 stars
15
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.
Food Quality
Many customers reported inconsistent food quality, including cold, poorly cooked, or improperly portioned items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and food preparation stations.
Order Accuracy
Multiple customers experienced issues with incorrect orders, missing items, and inadequate portion sizes.
Management Issues
Feedback indicated a lack of effective management, with complaints about inventory shortages and staff training.
- DWDillon Willey2 days ago1.0Food was not up to chipotle standards but the most annoying part was the rude staff on the burrito line. Also paid for a large guac which was like half full and the girl didn’t put the lid on all the way. That was a great surprise when I got home. Is it that awful to just be a nice person? You work in service, don’t be rude and pay attention.
- MDMaddie Dunn2 days ago1.0Employees are so rude at this location. I’ve noticed this every time I’ve same here since August. Everything you ask for just seems like the biggest inconvenience to them.
- LPLyndon PearsonDec 31, 20252.0The biggest problem I encountered at this location was that the two individuals at the serving station weren't fluent in English. As a result, they started my order wrong and I couldn't communicate to them. It wasn't until the cashier came over and corrected it that the order was re-started correctly. Even then they handed me someone else's filled tortilla instead of the empty one I had ordered. As I was eating in store I watched a similar thing happen to a few different customers. The management should fix this as it was a real problem.
- CJChris JohnsonDec 30, 20251.0Disappointing customer service
- AAAnonymous52Dec 14, 20254.0This was my first time going to chipotle in a while. I got a burrito with some of the spicy meat which I think is only there for a limited time. I got a fountain drink with pibb xtra soda, which I have never had before. I like trying new sodas.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Castle Rock - Promenade Pkwy?
The address is 5954 Promenade Pkwy., Douglas, Castle Rock, CO 80108, US.
What are the operating hours for Chipotle Mexican Grill at this location?
Chipotle Castle Rock - Promenade Pkwy is open daily from 10:45 AM to 11:00 PM.
How can I place an order online for Chipotle at this Castle Rock location?
You can order online through Chipotle's official website or the Chipotle app using these links: https://order.chipotle.com/ and https://chipotle.app.link/Carne-Apple.
Where can I find more information or connect with Chipotle on social media?
Chipotle Mexican Grill can be followed on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube for updates and promotions.
What makes Chipotle Mexican Grill's food unique?
Chipotle offers customizable menu items with 53 real ingredients, focusing on responsibly sourced, wholesome food free from artificial colors, flavors, or preservatives, following their 'Food with Integrity' principles.
What is the contact phone number and email for the Castle Rock Chipotle?
You can reach Chipotle Castle Rock at +1 720-983-1478 or email CO.4389.CastleRock@chipotle.com for inquiries.
Which nearby restaurants can I visit along with Chipotle at Promenade Pkwy?
Nearby dining options include Chick-fil-A, Panda Express, Capriotti's Sandwich Shop, Berry Blendz cafe, and MidiCi The Neapolitan Pizza Company, allowing for diverse meal choices close by.
What shopping centers and stores are near Chipotle Mexican Grill at Promenade Pkwy?
You can explore the Promenade At Castle Rock shopping center, plus stores like Sam's Club, HomeGoods, T.J.Maxx & HomeGoods, A Line Boutique, and Sierra nearby for shopping and retail therapy.
Are there any services or amenities near Chipotle for convenience?
Nearby services include T-Mobile and Verizon mobile phone stores, Ent Credit Union for banking, and Rhino Trucking Solutions 24HR Towing for vehicle assistance.
What health and wellness locations are near Chipotle in Castle Rock?
For health and wellness, you can visit Perspire Sauna Studio, Lucid Hearing Castle Rock for hearing aids, Snooze Mattress Company, and Club Pilates for gym and pilates activities.