Sonic Drive-In

3.4
876 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Broomfield, CO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2440 West 128th Avenue for the ultimate SONIC experience!

Location

Sonic Drive-In
2440 West 128th Avenue, Broomfield, CO
80020, United States

Hours

Reviews

3.4
876 reviews
5 stars
308
4 stars
179
3 stars
133
2 stars
76
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and poor service experiences, particularly at the drive-thru and stall ordering.

Food Quality

Inconsistent food quality was noted, with complaints about cold, incorrect, or poorly prepared items, while some customers praised specific menu items.

Staff Attitude

Mixed reviews on staff friendliness; some employees were described as pleasant and helpful, while others were reported as rude or unprofessional.

Operational Problems

Frequent issues with the location closing early, unresponsive ordering systems, and understaffing were highlighted, leading to customer frustration.

Positive Experiences

Despite the negatives, some customers had positive experiences with specific staff members and enjoyed certain menu items, indicating potential for improvement.
  • GR
    Gary Reynolds
    3 days ago
    4.0
    One of the better Sonic's Foods never been bad just inconsistent...ether average or Fantastic...not a bad thing and would recommend.
  • JV
    Jose Vieitez
    6 days ago
    1.0
    TL;DR: 20 minute wait to place an order. One employee working. According to reviews this has been going on for over a month and no one has addressed the service issues. Tonight: Zero cars in the lot. Mobile ordering was turned off (as it has been at this location for over a year, so it’s not an issue that there was a deluge of mobile orders). I go to the drive through, and they said please wait until we can take your order and pull into a car spot. So I did. Then she said “please wait before I can take your order.” I said “sure, but how long?” No response. I have a crying baby in the car. Every 5 minutes I press the button: same response “please wait before I can take your order.” Exactly 20 minutes later she responded and took my order. Was it busy? No; still no cars in the lot. I understand stuff happens. It seems she was the only employee. But there needs to be a better way to communicate that it will take 20 minutes to order. I don’t even blame her, but corporate needs to better empower its employees. Please tell me “we are closed for an hour.” Or, “your order will take over 30 minutes.” Or “we are understaffed, please go to another Sonic.” Please help this employee with more staff to help and support. According to reviews this has been going on for over a month and no one has addressed the service issues. — Previous rating in my book: 4 stars.
  • MG
    Mother Goose
    Jan 5, 2026
    5.0
    Erica your kindness made my day day today! Thank you -Maria
  • BW
    Brittany Wood
    Dec 16, 2025
    1.0
    Worker at the drive thru was extremely rude. I couldn't even place my order to review the food. Why are you even open if you are not going to serve customers? I was told I would have to wait ten minutes for them to take my order. I told the worker that was fine and I sat there waiting. After about 3 minutes she screamed at me that if I was going to wait, I would have to go park. Like she expected me to just leave, they really don't want to serve food here I guess. Extremely negative experience why would you treat your customers like that? Do better. Hope your manager takes note because I would recomend to everyone to stay away from this location. And i wont go back.
  • JD
    Jay Diaz
    Dec 14, 2025
    1.0
    The one time I actually decide to get food from sonic I’m waiting at the drive thru speaker for about 15 minutes after seeing the car in front of me actually have someone speak to them. Finally after becoming more and more impatient I drive up to the window and immediately get asked by a rude lady what can I get for you I ask if something was wrong with the speaker and all she said was sorry that happened to you what can I get for you disregarding what I asked I said I had a mobile order for pick up and she proceeded to say sorry you will have to come inside for that so I ask I have to come in after waiting for 15 minutes at your drive thru and she said it’s policy so I said ok I walk in and all the staff have they’re backs turned standing around and no one acknowledges me at all for three minutes until someone casually walks over and says”what’s up” is this how we run restaurants? Because that’s a joke as someone with 13 years of experience in the field this is a joke I he my order and I get home half the food is cold and the other half is incorrect don’t give me no bullshit “I’m sorry we disappointed you Jay!” Fix your location or fix your staff this is unacceptable and I will not be coming back people do not eat here this is a joke