McDonald's

3.5
876 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1250 E 1st Ave, Broomfield, CO
80020, United States

Hours

Reviews

3.5
876 reviews
5 stars
338
4 stars
154
3 stars
140
2 stars
66
1 star
178

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and order fulfillment.

Food Quality

Many reviews highlighted issues with cold, stale, or improperly prepared food, including complaints about missing items and food safety concerns.

Cleanliness

Customers frequently noted unsanitary conditions in the restaurant, including dirty tables and play areas, as well as issues with trash disposal.

Order Accuracy

A significant number of reviews mentioned incorrect orders, with customers expressing frustration over missing items and wrong food being served.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service, indicating that there are positive interactions at times.
  • LA
    Lisa Acevedo
    Nov 11, 2025
    1.0
    Not participating for Veterans day meals. You guys are horrible for that
  • DR
    Dakota Renfro
    Nov 6, 2025
    5.0
    Went around 9:15-9:20 tonight and the guy taking my order was super quick and asked how my night was going. Very personable especially for fast food. My order came out within a minute, and I was very impressed all around with the crew working. 12/10. These guys killed it.
  • AM
    Andrew Mumby
    Oct 29, 2025
    1.0
    They spilled our drinks everywhere, twice, and wouldn't get us new ones. Whose paying for our dry cleaning??? EDIT: Wait, what?? You spilled drinks on us, then refuse to refill them because you "have a line and we're busy" then KICK US OUT for being angry, while we just wanted the drinks before our food got cold, ruining a 4-year olds birthday party. We paid $70 (SEVENTY!!) for food you wouldn't even let us eat. Shame on you. Was this payback for me leaving this bad review right in front of you? Shame on you shift manager.
  • JQ
    Jessica Quintana
    Oct 28, 2025
    1.0
    Served cold coffee. Out of condiments. Playplace was a mess, food all over the floor, every table was dirty. Kid slipped and hit his head, asked them to clean up the blood on the floor and they did nothing. This place is filthy.
  • AB
    Anna Brawner
    Oct 26, 2025
    5.0
    We just got done through the drive-thru and this is my regular McDonald's. I come here often and I just need to say that Johnny this night time worker employee on crutches is amazing and I hope he becomes a trainer his polite and you can tell he likes his job which is rare for anyone company this day and age but especially at McDonald's like I would say I come there 4 times a week and his first McDonald's employee who has been happy and just good at customer service. I am a general manager and when I tell you his a gem in the food/ customer service industry. Please please don't loose him!!!!!

Frequently Asked Questions About McDonald's

What are the McDonald's Broomfield location's regular store hours?

McDonald's in Broomfield is open from 5:00 AM to 11:00 PM Monday through Thursday, and Sunday, from midnight to 11:59 PM on Friday and Saturday.

When is the drive-thru service available at this McDonald's?

The drive-thru is open daily from 4:00 AM to midnight except on Friday and Saturday when it operates 24 hours.