Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers' needs.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Food Quality
Several reviews mentioned issues with food quality, such as cold or stale items, and unsatisfactory preparation.
Cleanliness
Customers noted that the restaurant was often dirty, with unclean tables and unsanitary conditions.
Slow Service
Multiple reviews indicated long wait times for both drive-thru and in-store orders, contributing to a frustrating experience.
AP
Alejandra Perales
1 day ago
1.0
This McDonald's is getting horrible by the day. My husband and I went through the drive thru and ordered one meal with an orange juice and an extra sandwich with an extra hash brown and all of that came out to $17 because the boy taking our order wasn't paying attention to ANYTHING my husband was ordering and decided to add a coke for the drink and then add an EXTRA orange juice for $3.39. When we asked the girl in the window she went to tell her manager and her manager was behind her saying that we were complaining about .40 cents, manager wouldn't even come to the window to talk to us. She was just hiding behind the employee being rude and sarcastic. Even on any other day my husband will go in there and they'll take 10-20 minutes to hand him a SINGLE cheeseburger.
YA
Yo And
2 days ago
1.0
Not just your average McDonald's. Raw burgers which is a huge issue. Dinner Rush here looks like a brand new In & Out. The City Of Brighton eating this like there's a zombie apocalypse, and this is there very last meal.
LL
Leon
Feb 3, 2026
1.0
The staff and the manager clearly do not care about customers at all. I paid extra for sauces, and they were completely missing from my order. No apology, no attempt to fix it.
Even worse, the fries in my child’s (2)Happy Meal were cold. This is a kids’ meal — there is absolutely no excuse for serving cold fries to a child. This was not a busy rush time, yet the service was careless and unprofessional. If employees and management don’t care about accuracy or basic food quality, customers shouldn’t have to waste their money here.I will not be coming back. !
GP
Greg Paine
Jan 28, 2026
1.0
This McDonalds used to be pretty decent when they opened but its just plain bad now. Part of the issue is the design of the new restaurants. The employees, especially the managers, love to hide behind that wall. You could stand there for 30 mins if you didn't actually bend over the counter to flag someone down. They certainly don't train customer service anymore. Nuggets were cold, had to flag someone down to get new ones... 15 mins later. No nuggets. The manager knew nothing about it. Alas they were replaced a few mins later. Fries are cold now. Stay behind that wall of safety!
MR
Mike Roybal
Jan 24, 2026
1.0
We order online and didn’t get everything we ordered this isn’t the first time it has happened I would understand if it was the first time sense accidents happen but it’s not it seems like the workers do not care about what’s going out the drinks are flat the fry holders are half full the fries are soggy it seems like the managers are not doing there job keeping the McDonalds standard and the owners of this place are obviously ok with the brand being tainted if there even existent
What are the regular business hours for this McDonald's location in Brighton, CO?
This McDonald's location is open daily from 5:00 AM to midnight (00:00).
When is the drive-through service available at McDonald's?
The drive-through is open every day from 5:00 AM to midnight (00:00).
What hours is McDonald's delivery service available?
Delivery service is available daily from 5:00 AM to 9:45 PM.
What payment options are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer drive-thru and WiFi services?
Yes, this location offers both drive-thru and free WiFi services.
Can I order McDonald's food using a mobile app?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play Store.
Is this McDonald's location wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrance, seating, and restrooms.
What nearby fast food options are available around this McDonald's?
Nearby fast food options include another McDonald's location and Taco Bell, both located close by for convenient dining choices.
Are there any nearby gas stations or convenience stores near McDonald's?
Yes, nearby options include 7-Eleven, Conoco, and Murphy USA for fuel and convenience needs.
What recreational or park facilities are near this McDonald's?
Nearby, you can visit Brighton Crossing Rec Center for gym and sports activities or Barr Lake State Park for outdoor recreation.
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