Chipotle Mexican Grill

Reviews

• AA

  Austin Anderson

  2 days ago
  1.0
  Absolutely horrible! Portions are terrible. Ordered queso and got a spoon full. Why even have an extra button on the app for corn salsa, cheese, and rice when they don’t even give a normal portion to begin with. If I push all the food to one side it doesn’t even fill it halfway… had 4 pieces of steak in my bowl and whatever the raw carnitas that made it in my bowl was even though I only ordered steak… embarrassing and disgusting!
• JC

  Julie Campbell

  Feb 25, 2026
  1.0
  This is the worst Chipotle I’ve ever been to in 30 years since the brand was born. Ate here on 2/20 for dinner at 7pm. It’s not an understaffing issue, because they had probably 6 people working the dine-in line and another 4 working the carry out line and then at least 3 people working the kitchen. It was overflowing with staff so much that they were physically bumping into one another trying to move around behind the counter. The rice was plain, no cilantro lime, every single meat dish looked like dog food, the guacamole was literally completely brown, absolutely horrible quality slop in every single pan, dirty tables in the dining room, dirty floor, not one single smile from a single staff member, cashier frowning the entire time. Just absolutely appalling the level of quality given the number of employees. Disgusting place. Beyond overpriced. This one experience killed Chipotle for me I’m never going back.
• NB

  Nathan Buschman

  Feb 22, 2026
  1.0
  I finally learned my lesson to make this my final Chipotle experience at Brighton Chipotle every time I have came in here there is been very light on certain products every time they're either missing something or not ready for something came in tonight no rice of either flavor no beans of either flavor nothing ready to go with a line out the door zero star rating
• AD

  A Delamar

  Feb 22, 2026
  1.0
  This has to be the worse Chipotle location. The food is always terrible, tiny portions of actual protein and the “peppers” are literally all onions. Ordered three bowls tonight. Little to no taste in the food, we ordered chicken and there was maybe 4 small pieces. The brown rice was not done and crunchy yet. Other locations are way better and have actual flavor! This is the worst location and they continue to hold that title.
• LB

  Lindley Bell

  Feb 1, 2026
  1.0
  Horrible experience. I ordered my food to go and picked it up at the window, which I rarely do because I’m always afraid the food will be made badly. Well my fear came true and I received the 2 worst chipotle bowls I’ve ever seen. They put all the toppings on bottom and the rice on top, so all the juice from the salsa mixed with the sour cream created a soup in the bottom of the bowls. I drove back to the store to get new bowls. The person who helped me (I’m assuming a manager?) didn’t understand the issue at first and I had to explain why these bowls weren’t satisfactory, even though it was visually clear why they weren’t made well. She the told me they were made that way because they had gotten busy at dinner and ran out of rice, so they prepped the bowls and then added rice at the end when it was ready. I didn’t realize restaurants were allowed to cut corners on quality just because they get busy. Anyways, I did get fresh bowls and she gave me new tortillas since it had been an hour since I first picked up the bowls. But beyond that she didn’t offer anything else besides “I’m sorry you had to drive back.” I also emailed customer service and was met with a similar half hearted apology and assurance that they will follow up with the restaurant. Doubtful, but one can hope they actually follow through on that promise. Chipotle is my favorite fast food restaurant and I always back them up when everyone else hates on them, but truly I don’t know that I will return. I have 1 free entree left in my rewards bank that I’ll probably redeem (in person, of course) and after that I don’t think I’ll be back. At least not for a while. And if I do, it’ll only be in person because to go is not a reliable option.