Jimmy John's

3.3
331 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3310 Arapahoe Ave, Boulder, CO
80303, United States

Hours

Reviews

3.3
331 reviews
5 stars
133
4 stars
42
3 stars
34
2 stars
28
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for both in-store orders and delivery, contradicting the 'Freaky Fast' promise.

Food Quality

Many reviews highlighted issues with the freshness and quality of the sandwiches, including stale bread and poorly prepared ingredients.

Customer Service

Feedback indicated inconsistent customer service experiences, with some staff being friendly while others were reported as rude or dismissive.

Delivery Issues

Numerous complaints were made about delivery delays and incorrect orders, leading to customer frustration.
  • JG
    John Garrett
    Dec 11, 2025
    3.0
    Sandwich was a little dry and the bread was semi-stiff
  • MR
    Megan Roberts
    Nov 9, 2025
    5.0
    It's a little loud, but the food is amazing, the service is fast, and workers are friendly.
  • IH
    Ira Haimann
    Oct 20, 2025
    4.0
    Original and Slim sandwiches are solid, and great bread. Service in Boulder is usually crazy fast but can be incredibly slow if they're busy and use 3rd party delivery drivers.
  • JJ
    Jesse
    Sep 27, 2025
    2.0
    Great price, great food, great staff....Not so great delivery range, so I got my lunch elsewhere. Tried to have my food delivered, but was told I was out of delivery range. It would be really nice if they delivered just a bit further out. This store would earn a lot of business if they delivered to the Boulder JCC, it's only a 3-5min (6-10min R/T) drive at 2 miles away. Maybe make an exception for the JCC?
  • JH
    Jen Himes
    Aug 24, 2025
    1.0
    Worst customer service Takes over an hr to get a sandwich I delete the app Thank you very much