Customers frequently reported long wait times for both in-store orders and delivery, contradicting the 'Freaky Fast' promise.
Food Quality
Many reviews highlighted issues with the freshness and quality of the sandwiches, including stale bread and poorly prepared ingredients.
Customer Service
Feedback indicated inconsistent customer service experiences, with some staff being friendly while others were reported as rude or dismissive.
Delivery Issues
Numerous complaints were made about delivery delays and incorrect orders, leading to customer frustration.
JG
John Garrett
Dec 11, 2025
3.0
Sandwich was a little dry and the bread was semi-stiff
MR
Megan Roberts
Nov 9, 2025
5.0
It's a little loud, but the food is amazing, the service is fast, and workers are friendly.
IH
Ira Haimann
Oct 20, 2025
4.0
Original and Slim sandwiches are solid, and great bread. Service in Boulder is usually crazy fast but can be incredibly slow if they're busy and use 3rd party delivery drivers.
JJ
Jesse
Sep 27, 2025
2.0
Great price, great food, great staff....Not so great delivery range, so I got my lunch elsewhere.
Tried to have my food delivered, but was told I was out of delivery range.
It would be really nice if they delivered just a bit further out. This store would earn a lot of business if they delivered to the Boulder JCC, it's only a 3-5min (6-10min R/T) drive at 2 miles away. Maybe make an exception for the JCC?
JH
Jen Himes
Aug 24, 2025
1.0
Worst customer service
Takes over an hr to get a sandwich
I delete the app
Thank you very much