Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with reports of rude staff and incorrect orders.
Order Accuracy
Many customers experienced issues with their orders being incorrect or incomplete.
Food Quality
While some customers praised the food as fresh and delicious, others reported receiving cold or improperly prepared items.
Management Issues
Several reviews mentioned unprofessional behavior from management and staff, contributing to a negative dining experience.
MM
Mae
Feb 19, 2026
1.0
Please put a more friendly person working at the window with customer service skills. I had the same woman twice with a bad attitude and no friendly welcoming vibes. She had a butterfly tattoo on her neck. The 1st time I blew it off but this was the second time now I have to write a review. Other then that. Love Wendy's!
SB
saroya bryson
Feb 12, 2026
4.0
It was good but I was given the wrong drink.
JM
jorge montilla
Feb 9, 2026
5.0
Ps bjen servicio y rapido
TT
TheBlackOrg
Jan 26, 2026
3.0
I love Wendy's, but the customer service is always terrible.
LL
Laydluv
Jan 19, 2026
3.0
So I had a terrible experience the day that I ordered the food and got home and things were not in my bag.
Call The Store back as soon as I got home to let her know the problem... Just made it worse So I Filed a formal complaint with corporate.... I was called back about 3 days later. By a supervisor named Semina.. Very, very knowledgeable and ask me the whole story.I told her and she fixed the problem and didn't argue listened to what I had to say... I truly appreciate that.Because customer service should always be right.Regardless, especially when it's the store's fault??? Thank you Semina for fixing this issue... And as a knowledgeable supervisor I think she gets 5 stars
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's at 1255 S Havana St, Aurora?
Wendy's at 1255 S Havana St, Aurora is open daily from 7:00 AM to 1:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service from 7:00 AM to 1:00 AM every day.
Can I order Wendy's food online or via an app?
Yes, you can order online at https://order.wendys.com or through the Wendy's mobile app available in the App Store.
Does Wendy's at this location serve breakfast meals?
Yes, this Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's Aurora location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
How can I contact Wendy's at 1255 S Havana St for feedback or inquiries?
You can call Wendy's at (303) 750-7166 or reach the Customer Care team via https://www.wendys.com/contact-us or phone at 888-624-8140.
Are Wendy's gift cards available at this location?
Yes, Wendys gift cards are available in-restaurant and online at http://www.wendysgiftcards.com/#/home.
Are there any car dealerships near Wendy's at 1255 S Havana St?
Yes, nearby car dealerships include Shortline Buick GMC and Suss Buick GMC, which may be convenient if you are visiting Wendy's and need automotive services.
What dining options are available near Wendy's at 1255 S Havana St in Aurora?
Nearby dining options include Chipotle Mexican Grill for Mexican food, Wingstop for chicken wings, and Applebee's for American cuisine, giving you great choices before or after your visit to Wendy's.
Are there any health and wellness services near Wendy's Aurora location?
Yes, D'Lux Nails and Spa offers beauty and nail services nearby, and AFC Urgent Care provides medical services close to Wendy's, useful if you are in the area for dining and other needs.
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