Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Aurora Subway® Restaurant at 25791 E. Smoky Hill Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
2.7
182 reviews
5 stars
54
4 stars
15
3 stars
20
2 stars
16
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unresponsive staff, language barriers, and rude interactions.
Cleanliness
Many customers reported unsanitary conditions in the restaurant, with complaints about dirty surfaces and food handling practices.
Order Accuracy
Frequent issues with incorrect orders and missing items were noted, leading to customer frustration.
Staff Performance
Mixed feedback on staff performance; while some employees were praised for their friendliness, others were criticized for being inattentive or unprofessional.
Management Issues
Several reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
- KMK manNov 9, 20251.0They were seized by the city of Aurora for not paying taxes
- SBshelby burkAug 16, 20251.0Don’t go to this location. They have been seized by the city of Aurora for not paying taxes
- MBMia Barajas-OlivaAug 11, 20251.0I had been calling to cancel an order for 30 minutes and they do not answer. if you are going to have a phone the least you can do is answer.
- CBCooper BoggsJul 31, 20255.0I come here minimum 3 times per week, as I work in the area and need a nice lunch and place to use the restroom. The manager here is always in a good mood and very sweet. The kids that work under her (mostly high school age) do a great job as well. I appreciate the consistency!
- ISIsaac ShannonMay 2, 20213.0The last order I got was incorrect, meaning the instructions weren’t followed on the online app order I placed. Not very customer friendly on this day either.
Frequently Asked Questions About Subway
What is the address of the Subway at Serenity Ridge Shops in Aurora?
The Subway is located at 25791 E. Smoky Hill Rd, Suite 30, Serenity Ridge Shops, Aurora, CO 80016.
What are the operating hours for Subway at Serenity Ridge Shops?
Subway is open every day from 8:30 AM to 9:30 PM. Note they will be closed from November 6 to November 12, 2025, reopening on December 6, 2025.
Does the Subway at Serenity Ridge Shops offer delivery or in-store pickup?
Yes, this Subway location offers both in-store pickup and delivery services for your convenience.
Can I dine in at the Subway located in Serenity Ridge Shops?
Yes, Subway offers dine-in options along with takeout and catering services.
What meals are served at the Subway on E. Smoky Hill Rd?
This Subway serves breakfast, lunch, and dinner.
Where can I see the menu for the Subway at Serenity Ridge Shops?
You can view the menu online at https://subway.com/en-us/restaurant/63602-0/menu.
Are there any nearby places to visit after eating at Subway in Aurora?
Yes, you can visit nearby places like The Donut House for bakery treats, Papa Murphy's Pizza for more dining options, or Serenity Ridge Liquors for beverages.
How can I find public transit or nearby services around Subway at Serenity Ridge Shops?
Nearby services include US Bank, Chase Bank, and LibertyX Bitcoin ATM, which might be convenient for financial needs before or after your meal.
What other food options are close to Subway at Serenity Ridge Shops?
Close food options include Wild Pepper Pizza, Bookmakers Burgers Bourbon Brews, and Southlands 3 Margaritas for various dining experiences.
Does the Subway at Serenity Ridge Shops provide catering?
Yes, they offer catering services and can assist with your catering needs.