Customer Service
Numerous reviews highlighted poor customer service, including rude staff, unresponsive employees, and a lack of proper training.
Food Quality
Many customers reported issues with food quality, including cold meals, incorrect orders, and food that caused illness.
Service Speed
Several reviews mentioned slow service, particularly during busy times, with long wait times at the drive-thru and for food delivery.
Cleanliness
Multiple customers noted unsanitary conditions, including dirty areas and hair found in food.
Order Accuracy
A significant number of reviews indicated frequent mistakes with orders, including missing items and incorrect food.