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Sonic Drive-In

3.5
(1258 reviews)

Business Details

18535 E Smoky Hill Road, Aurora, CO
80015, United States
(303) 766-3300

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Aurora, CO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 18535 E Smoky Hill Road for the ultimate SONIC experience!

Location

Sonic Drive-In
18535 E Smoky Hill Road, Aurora, CO
80015, United States

Hours

Reviews

3.5
1,258 reviews
5 stars
435
4 stars
292
3 stars
195
2 stars
91
1 star
245

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unresponsive employees, and a lack of proper training.

Food Quality

Many customers reported issues with food quality, including cold meals, incorrect orders, and food that caused illness.

Service Speed

Several reviews mentioned slow service, particularly during busy times, with long wait times at the drive-thru and for food delivery.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty areas and hair found in food.

Order Accuracy

A significant number of reviews indicated frequent mistakes with orders, including missing items and incorrect food.
  • CO
    Chris Ost
    3 days ago
    1.0
    Literally can't get the order right almost ever than have the audacity to be rude about it repeatedly. These people are the worst I have ever seen hands down. Don't bother, you won't even get what you ordered
  • AC
    Alinso Calles
    5 days ago
    1.0
    Esta tienda es un asco la verdad , toman alrededor de 20 minutos para entregarte la orden, TODO ES UN JUEGO EN LA COCINA! Atienden a quien ellos quieran!
  • PD
    Philip Donovan
    Feb 19, 2026
    2.0
    Mozzarella sticks (six piece) weren't melted/lukewarm, only one was melted. I spit the last one out. Nasty. They looked pale as well. Asked for four ranches and the lady taking my order spoke bad English. I received two ranches and then a different lady when I asked for the two missing ranches stated that they cost extra and she wouldn't swallow the mistake. No apologies. Burger looked messy but tasted good (the only reason this is bumped to a two star review). All in all, this location pales in comparison to Parker, where the cheese sticks are always melted perfectly and you can understand what the staff is saying. Don't go here.
  • LW
    Liz Willette
    Feb 16, 2026
    1.0
    $6 chicken tenders and they didn’t even include one sauce I asked for.
  • CT
    Crystal Torres
    Feb 7, 2026
    1.0
    I arrived at Sonic with the intention of redeeming my birthday reward through the drive-thru, but unfortunately, I was informed that it could only be processed online. The employee who took my order around 6 PM on February 7th was rather impolite. The manager also stated that she was unable to process my order and advised me to place it online. This required me to spend additional time placing my online order and then waiting for what should have been a simple transaction. I was quite disappointed with the customer service I received on my birthday, and as a result, I will not be returning.

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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