Pizza Hut

Reviews

• MD

  M D

  3 days ago
  1.0
  This store needs to put a second person to help up front when they are busy. The guy who is there most is always in the weeds and I just imagine the manager being like ‘welp that’s a you problem’ because I have never once seen them come up to help.
• OF

  Ommar Fragoso

  Nov 30, 2025
  4.0
  Door dash had an issue with my order that they were not willing to fix. I called the store, they not only resend me my order, but also reimburse me my money.
• ED

  Eli Davila

  Nov 30, 2025
  1.0
  Worst service ever Heather has to be the worst manager ive ever came across 4 hours later 3 remakes and i never got an answer to my order I NEED MY MONEY BACK!!
• RM

  Richard M.

  Nov 22, 2025
  1.0
  Use to love Pizza Hut, but this place is not what it used to be... and I think it has to has to due with the poor service here🤷‍♂️
• NG

  Nicole Galindo

  Nov 11, 2025
  1.0
  This is my consumer experience from this past Saturday (11/9). It is a lengthy post, but I want to detail the whole process so consumers know what to expect. This is my first AND last experince at this location. I ordered delivery online and the tracker appeared to show the process moving pretty quickly. This Pizza Hut location uses a 3rd party service to deliver your food. Although the tracker showed the delivery driver was close to me, the individual went out of their way to delivery another order much further away from my address. By the time I got the delivery it was cold AND it wasn't even my order. The driver had swapped the orders. I realized before the driver left and ran out to tell him that it was not my order. He said he couldnt do anything (3rd party) and I needed to call the store. I tried to call the store, but this location ALSO uses a call center so I couldn't even talk to anyone at the actual store location (even though they list the phone number like its the physical store). The call center couldn't get through to the store either. They stated all they could do was leave messages and hope for a call back (so zero resolution for a wrong order). I ended up driving the wrong delivery to the store location so I could cancel the order in person and get a refund. While I was there, the shift manager (Heather Q.) told me I couldnt cancel the order because my "correct" order was already on the way, even though another 3rd party delivery driver was actually in the store at the time waiting for my order. Once she realized that my "correct" order wasnt even ready, nor was it on the way, she told me I could cancel the order, but they couldnt do anything until the end of the night when they "reconcile" the books and place my order as undeliverable. The charge on my credit card was supposed to drop off since it was "pending". Instead I check my account today and I was still charged. I initiated a dispute on the charge since my only recourse is to call a pizza hut call center and leave messages and hope someone gets back to me.

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