At Papa Johns Pizza in Aurora, CO, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Aurora pizza for any occasion. Call us for pizza delivery in Aurora or stop by 20941 E SMOKY HILL RD for carryout to order the best pizza in Aurora, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including unresponsive staff, rude interactions, and difficulty reaching the store by phone.
Delivery Issues
Many customers experienced significant delays in delivery, with some orders taking over two hours and others being canceled without notification.
Food Quality
Several reviews mentioned issues with food quality, including undercooked pizzas, incorrect orders, and cold food upon arrival.
Management Problems
Customers reported dissatisfaction with management, citing unprofessional behavior and a lack of accountability for service failures.
Mixed Experiences
While some customers had positive experiences with food quality and service, these were overshadowed by the majority of negative feedback.
KL
Kimberly Lovan
5 days ago
1.0
The food quality has gone down along with customer service. I got delivered the wrong pizza, I tried to call several times and kept getting hung up on. The next day I was able to speak to someone. Although they refunded PART of my order I still wasnt happy with the service or the outcome.
NR
Nathan Reed
Feb 25, 2026
5.0
Our sons favorite pizza that has a good mobile app which makes fir easy ordering.
TT
TheBlackOrg
Feb 25, 2026
4.0
The service is good, the usual for all Papa John's. If you know what you want and you like Papa John's, it's recommended. You can give your opinion based on your perception and how you see it.
TC
Trace Cowan
Oct 8, 2025
5.0
The coffee was fresh and hot.
DC
Dream Cloud
Oct 8, 2025
1.0
Ordered delivery through the app and after 50 minutes, 2 phone calls no answer, delivery driver kept changing? I had no idea what was going on and then out of nowhere they cancelled my order.