Panera Bread

4.0
1407 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Aurora is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
12293 East Iliff Avenue, Aurora, CO
80014, United States

Hours

Reviews

4.0
1,407 reviews
5 stars
725
4 stars
324
3 stars
143
2 stars
76
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were friendly and helpful, while others were reported as rude and inattentive.

Food Quality

Food quality has declined, with many customers noting issues such as bland flavors, incorrect orders, and smaller portion sizes.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived value, feeling that the cost does not match the quality or quantity of food.

Cleanliness

Some customers reported cleanliness issues, including unpleasant odors and unclean dining areas.

Positive Experiences

Despite negative feedback, several customers praised specific staff members and enjoyed their meals, indicating that experiences can vary significantly.
  • MF
    Meg Flowers
    3 days ago
    1.0
    If I could give this location ZERO stars, I absolutely would. I am beyond irritated with this store and their complete lack of customer service and professionalism. I placed a delivery order for $50 — TWO bread bowls, a sandwich, and a salad that came with a baguette and an apple. What did we receive? ONE cup of soup. THAT’S IT. I called the store, and the incompetent woman who answered the phone refused to let me speak to a manager. All she kept repeating was, “We’re too busy right now.” I DO NOT CARE. It took me telling her that if I had to come up there, I would be extremely upset for her to even pretend to take the situation seriously. Then I hear her in the background telling the manager, “Hey, we have a complaint… I don’t know what she wants.” She put the phone down and left me on hold for 10 minutes. After that, someone muted the line and hung up on me. I had to call corporate myself just to get a refund and file a complaint on both the rude girl who answered the phone and the completely useless manager. Money is too hard to come by for people to treat customers like this. I genuinely hope both of them get reprimanded for their behavior.
  • KD
    Kimmi Duong
    Nov 17, 2025
    3.0
    Food is good, but they forgot my cookie I ordered. Tried calling them several times but no answer.
  • BA
    Benu Amun-Ra
    Nov 14, 2025
    3.0
    I ordered the Ham Croissant Benny. Not the greatest...The creamy cheese Benedict sauce completely made the sandwich fall apart. Hot mess! If I wasn't so darn hungry this morning, I would have just gotten another sandwich instead but I was in a hurry before getting to an appointment.
  • AL
    Angel Lopez
    Nov 9, 2025
    5.0
    Very Clean and comfortable Place to enjoy a yummy warm soup🤤 i love the Bread the have for selection never disappoints.
  • JS
    Jamie Stark
    Oct 26, 2025
    1.0
    I'm very disappointed. Panera is usually better than this. Especially this location. But after today's order, I must say they've really gone downhill. Food was subpar and customer service was severely lacking. Our sandwiches were bland and cold. The girl at the rapid pick-up was very inattentive. She was washing something, paying no attention to her surroundings, while I stood there for several minutes. When she saw me, she walked over and said nothing. When I told her the name on the order, she grabbed it and handed it to me, still saying nothing. Not even after I said thank you. Panera, you need to step up your game. You're not what you used to be.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What meals does Panera Bread serve?

Panera Bread serves breakfast, lunch, brunch, and dinner.