Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Customers frequently reported cold, stale, or improperly prepared food, leading to dissatisfaction.
Cleanliness
The restaurant was noted for being dirty, with complaints about unsanitary conditions in the dining area and restrooms.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, contributing to frustration.
Management Issues
Several reviews mentioned poor management and lack of accountability, with customers feeling ignored or dismissed.
TB
Tyler Bray
Feb 17, 2026
5.0
Fresh, fries were actually full unlike other nearby locations, and order was correct
AM
Ahmed Mosbah
Feb 12, 2026
1.0
There are no napkins, and the soda machine isn’t working.
KL
Ky La
Jan 30, 2026
3.0
The place is coo that lady Rosie is not tho
MG
Mayra Bello guzman
Jan 19, 2026
5.0
Exelente servicio la atención al cliente es muy exelente las manager son muy amables y atentas tiene la tienda más limpia que otros lugares
HL
Hannah Lee
Jan 3, 2026
1.0
I already submitted a complaint through the app before writing this review, and now I’m being asked to go to yet another website and retype everything all over again.
How much time do you expect customers to spend just to report a problem?
This used to be a place I visited often, but this experience was frustrating enough that I’ve stopped eating McDonald’s altogether.
I’ve decided I’m no longer going to force myself to eat rubbery, tasteless nuggets and a poorly made, skimpy burger.
I won’t bother asking for a refund for the few dollars and 6,000 points I used.
After all these years as a customer, what’s truly disappointing is the poor management.
This was the final straw.
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The store closed earlier than the posted hours on 12/25, and my mobile order—placed using 6,000 reward points—was canceled without explanation. The points were not refunded. If they were going to close early, they shouldn’t have accepted mobile orders in the first place. The manager (or whoever was in charge) just shut the window without any explanation or apology.
I saw many people make a wasted trip and end up turning their cars around. This was extremely frustrating and unprofessional.