Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.
Customer Service
Many reviews highlighted rude and unprofessional behavior from staff, with some positive mentions of individual employees.
Food Quality
Customers consistently complained about cold, poorly prepared, or stale food, with some noting that the quality has declined over time.
Cleanliness and Environment
Several reviews mentioned unsanitary conditions and discomfort due to the presence of homeless individuals near the location.
Service Speed
Customers experienced long wait times, particularly in the drive-thru, with some expressing frustration over being parked for extended periods.
MM
Michael Mascarenas
Dec 21, 2025
1.0
This is the 3rd time in a row this location has messed up my order. They either forget a burrito on a #7, don't put what I ask in the coffee, or in today's cause, my sausage and cheese McGriddle came out as an egg and cheese biscuit. Not to mention, "drink tray" is apparently a swear word here. This location needs new management or to just shut down.
TS
Tonya Smith
Dec 19, 2025
2.0
Young man at the drive-thru window, being the face of McDonald's needs some training on manners. He can't even say hi, and just says "what else?" Maybe I want someone who cares about their job even if it is at MCD. Then he can't say thank you? We're all your paychecks maybe treat us like that.. or do you not care about your check? My generation was taught differently we stayed busy and was always professional or there were consequences. Today, it seems like an option, unless you're at Chick-fil-A One good thing the young lady at the second window was 180-degree different! Good job!
SC
sage covington
Dec 7, 2025
1.0
forgot my main course of my meal (chicken nuggets), when i asked the manager acted mad that i had asked for my food, and then my dads burger was poorly constructed and the team doesn't know how to make mac sauce (thousand island dressing) as it didn't taste anything like it. theres also a decently sized homeless population that hangs out there which isnt inherently a problem because they dont seem to start trouble, just a bit uncomfortable for a day out with the family, as they do have a dog that sometimes runs off leash (not harmful very sweet baby but point stands.)
FF
Fidel Fideljim
Dec 6, 2025
1.0
I will never come back to this McDonalds, there were a bunch of homeless, the smell was so awful, thanks
What are the regular indoor dining hours at McDonald's at 18181 E Hampden Ave, Aurora, CO?
The restaurant is open daily from 5:00 AM to 10:00 PM for indoor dining.
When is the drive-thru at this McDonald's location open?
The drive-thru operates daily from 5:00 AM to 1:00 AM, except on Fridays and Saturdays when it stays open until 2:00 AM.
What are the delivery service hours for this McDonald's?
Delivery service is available from 5:30 AM to midnight Monday through Thursday and Sunday, and until 1:30 AM on Fridays and Saturdays.
What types of payment does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer mobile ordering and delivery services?
Yes, mobile ordering, same-day delivery, no-contact delivery, and curbside pickup services are available.
Are there any convenient stores or gas stations near this McDonald's?
Yes, Jenny's Market and Phillips 66 Gas, both offering fuel and convenience store options, are nearby and could be useful stops before or after your meal.
What fast food options are available near this McDonald's location?
Nearby fast food options include another McDonald's, Pizza Hut, Dairy Queen, and Little Panda Asian Cafe, providing a variety of food choices.
What other services or shops are close by that customers might visit along with McDonald's?
Nearby shops and services include Supercuts for haircuts, QL Nails for nail care, and the AT&T Store for mobile needs.
How can I order McDonald's food for delivery or pickup from this location?
You can order through their delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple App Store and Google Play Store.
Does this McDonald's location offer WiFi and other customer conveniences?
Yes, this location provides WiFi along with services like gift cards, mobile offers, and mobile ordering for a convenient visit.