McDonald's

2.9
1348 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18181 E Hampden Ave, Aurora, CO
80013, United States

Hours

Reviews

2.9
1,348 reviews
5 stars
342
4 stars
227
3 stars
210
2 stars
134
1 star
435

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, with some positive mentions of individual employees.

Food Quality

Customers consistently complained about cold, poorly prepared, or stale food, with some noting that the quality has declined over time.

Cleanliness and Environment

Several reviews mentioned unsanitary conditions and discomfort due to the presence of homeless individuals near the location.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, with some expressing frustration over being parked for extended periods.
  • MM
    Michael Mascarenas
    Dec 21, 2025
    1.0
    This is the 3rd time in a row this location has messed up my order. They either forget a burrito on a #7, don't put what I ask in the coffee, or in today's cause, my sausage and cheese McGriddle came out as an egg and cheese biscuit. Not to mention, "drink tray" is apparently a swear word here. This location needs new management or to just shut down.
  • TS
    Tonya Smith
    Dec 19, 2025
    2.0
    Young man at the drive-thru window, being the face of McDonald's needs some training on manners. He can't even say hi, and just says "what else?" Maybe I want someone who cares about their job even if it is at MCD. Then he can't say thank you? We're all your paychecks maybe treat us like that.. or do you not care about your check? My generation was taught differently we stayed busy and was always professional or there were consequences. Today, it seems like an option, unless you're at Chick-fil-A One good thing the young lady at the second window was 180-degree different! Good job!
  • SC
    sage covington
    Dec 7, 2025
    1.0
    forgot my main course of my meal (chicken nuggets), when i asked the manager acted mad that i had asked for my food, and then my dads burger was poorly constructed and the team doesn't know how to make mac sauce (thousand island dressing) as it didn't taste anything like it. theres also a decently sized homeless population that hangs out there which isnt inherently a problem because they dont seem to start trouble, just a bit uncomfortable for a day out with the family, as they do have a dog that sometimes runs off leash (not harmful very sweet baby but point stands.)
  • FF
    Fidel Fideljim
    Dec 6, 2025
    1.0
    I will never come back to this McDonalds, there were a bunch of homeless, the smell was so awful, thanks
  • EL
    Eric Luedtke
    Dec 3, 2025
    3.0
    The staff was very attentive

Frequently Asked Questions About McDonald's

What are the regular indoor dining hours at McDonald's at 18181 E Hampden Ave, Aurora, CO?

The restaurant is open daily from 5:00 AM to 10:00 PM for indoor dining.

When is the drive-thru at this McDonald's location open?

The drive-thru operates daily from 5:00 AM to 1:00 AM, except on Fridays and Saturdays when it stays open until 2:00 AM.