Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff and disrespectful management.
Order Accuracy
Many customers experienced issues with incorrect orders, both in-store and drive-thru, leading to frustration.
Speed of Service
Customers frequently complained about long wait times for food, with some waiting over 40 minutes.
Food Quality
Several reviews mentioned that the food was often cold, stale, or not fresh, impacting overall satisfaction.
Cleanliness
While some noted cleanliness in the restrooms, others pointed out a lack of hygiene in the dining area and service stations.
BD
Brandon Douglas-Parker
Dec 31, 2025
1.0
they up charge you and dont give what u asked for
AA
Aaron
Dec 25, 2025
5.0
I am amazed with the customer service they have here,I have been to this McDonald's multiple times in my years of 🧬. I hope anyone reading this really activates their neurons and finds the price in their heart to go to this McDonald's like I have. This place is better than McDonald's also don't play forsaken that game sucks. Anyways McDonald's is do good here when I ordered my double big Mac and large fries with coke, this lady named Jessicause, yes that is how it's spelt, they had been so respectful about my order that they called me fat Bowser and I was just so amazed they knew I loved fat Bowser. I mean who can be this smart. I hope anyone who reads now knows what it's like on this McDonald's and they know this is the place to go, you HAVE TO GO HERE PELEKSHEHSJ.thsbks. thanks. Thanks
FM
Fernandoo Martinez
Dec 10, 2025
1.0
La manager emilia!! en la noche de hoy fui a comer y fue muy inrespetosa conmigo pregunté si estaban contratando y me contestó con una actitud me dijo no!!! Y se marcho me quedé como encerio una manager no puede comportarse de esta manera y menos con los clientes y vi también que las personas que venian a recoger comida les estaba contestando con muy mala actitud como que le molestaba las personas que venian por las órdenes gente así no debe de tener estos puestos por favor mejor servicio o cambien de manager!!!
MS
Maria Silva
Dec 10, 2025
1.0
The Manager Emilia working 12/10/2025 in the night shift at 8pm is highly disrespectful has no customer service, terrible attitude, rude, and unprofessional. I come here twice a week and get good service but today was the worst service. I did 3 Sperate orders while dinning in and we were the only customers in the building my fries were cold, and when asked to go the restroom Emilia did not open the door after we had asked then on my last order of coke and a cone toke 11 minutes I had to get up and ask for my food because she was ignoring my order. She had someone else make it, otherwise we would probably be still there waiting not only that while dinning in she kept starring at me while I’m eating. Please do better and get better management. Thank you
BB
Brian
Dec 6, 2025
2.0
The staff are very slow. Anytime I go into the lobby it takes almost 20minites to get my food. That shouldn't be a thing. It's called fast food. If I wanted to wait I would go to a restaurant. They only focus their attention on the drive thru. Not to mention they get your order wrong 7/10 times. Just sitting here waiting on my food I've seen 3 people come in with wrong orders. Something seriously needs to change. The lack of motivation and effort is seriously an issue. This is probably one of the worst McDonald's in Aurora.