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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including long wait times, wrong orders, and rude staff.
Food Quality
Feedback indicated inconsistent food quality, with complaints about stale or cold items and incorrect orders.
Cleanliness
While some noted cleanliness in the restrooms, others mentioned dirty tables and a lack of attention to the dining area.
Customer Experience
Many reviews highlighted a frustrating customer experience, including issues with mobile orders and unresponsive staff.
Positive Remarks
Despite the negative feedback, some customers appreciated the food quality and friendly service from specific staff members.
RB
rose berg
1 day ago
2.0
My chicken nuggets were hard like had been sitting under the light for hours on end.
KS
Kendra Sees
Nov 11, 2025
4.0
Ok service. Pretty fast service.
AM
Ashley Maynard
Nov 4, 2025
1.0
I just went through the drive through they didn’t give me any of my nuggets and my order was wrong. If I was allergic to cheese I wouldn’t be able to eat and the phone is OFF can’t call can’t talk to anyone and I can’t go back now WHAT A JOKE
EP
Ema Paredes
Oct 22, 2025
1.0
Exelente me párese bien
RD
Receptionist Front Desk
Oct 14, 2025
1.0
On several occasions I've been served the wrong food. I go thru the drive thru on a daily. This morning I asked for a #1 egg McMuffin and they gave me a Griddle I don't have the time to go around and let them know. Not Good........!