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Jimmy John's

3.4
(285 reviews)
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Business Details

14555 E Arapahoe Rd, Aurora, CO
80016, United States
(303) 680-4400
https://locations.jimmyjohns.com/co/aurora/sandwiches-1038.html

About

Sandwich Restaurant

Location

Jimmy John's
14555 E Arapahoe Rd, Aurora, CO
80016, United States

Hours

Reviews

3.4
285 reviews
5 stars
122
4 stars
49
3 stars
21
2 stars
15
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of employees being unhelpful or dismissive.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.

Food Quality

Customers expressed disappointment with the quality and freshness of the food, including complaints about low meat portions and stale ingredients.

Speed of Service

Several reviews noted slow service times, particularly in the drive-thru, contradicting the brand's promise of 'freaky fast' delivery.

Management Issues

There were complaints about management's handling of customer concerns and overall store operations, leading to a negative dining experience.
  • MM
    miranda mestas
    Feb 20, 2026
    1.0
    This is hands down the WORST jimmy John's ive ever been to. Literally every time I come here to pick up an online order they charge me for the order, then they don't have it. So I order in the store because they said if I didnt get a confrimation e-mail its just a pending charge, IT ALREADY CAME OUT OF MY ACCOUNT!!! then they won't refund you without the e-mail. Thanks jimmy John's didn't know like to steal from your customers.
  • MA
    Mehrojkhon Abdulloev
    Feb 13, 2026
    5.0
    Really good customer service specially David the guy with the glasses he’s doing really great job and really making sure that everybody gets what they want.
  • PC
    Pam Campbell
    Jan 20, 2026
    3.0
    This store has been going downhill since new ownership. The bread was over bsked.
  • BC
    Bryan Chow
    Dec 18, 2025
    5.0
    Ordered a toasted roast beef and cheddar and the sandwich was amazing, toasted to perfection. meat, veg, sauce, cheese ratio was on point. The lady who made my sandwich is a wizard cause this sandwich was magical.
  • BB
    B Briggs
    Dec 17, 2025
    1.0
    I’ve tried twice to go through the drive thru here but both times I’ve driven off because the guy working is incredibly rude. I’m sure he costs this company more business than they know.
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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