Jimmy John's

3.4
282 reviews

About

Sandwich Restaurant

Location

Jimmy John's
14555 E Arapahoe Rd, Aurora, CO
80016, United States

Hours

Reviews

3.4
282 reviews
5 stars
121
4 stars
48
3 stars
20
2 stars
15
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of responsiveness to complaints.

Food Quality

Many customers expressed dissatisfaction with the quality of food, citing issues like stale bread, insufficient ingredients, and incorrect orders.

Order Accuracy

A significant number of reviews mentioned that orders were frequently incorrect, leading to frustration among customers.

Speed of Service

Customers reported slow service, particularly during peak hours, which contributed to negative experiences.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their helpfulness and noted positive experiences with specific orders.
  • LJ
    Lucas Jensen
    Dec 22, 2025
    3.0
    Staff was unpleasant
  • SH
    Steve Hasenbalg
    Dec 19, 2025
    1.0
    takes over a hour to get a sandwich what happened to freaky fast??
  • BC
    Bryan Chow
    Dec 18, 2025
    5.0
    Ordered a toasted roast beef and cheddar and the sandwich was amazing, toasted to perfection. meat, veg, sauce, cheese ratio was on point. The lady who made my sandwich is a wizard cause this sandwich was magical.
  • BB
    B Briggs
    Dec 17, 2025
    1.0
    I’ve tried twice to go through the drive thru here but both times I’ve driven off because the guy working is incredibly rude. I’m sure he costs this company more business than they know.
  • SL
    Sharonda LaShay
    Dec 12, 2025
    1.0
    Melanie or Melody in the front doesn't know how to listen. I love paying so much extra money for a dry sandwich.. not. Wasted time and money. Wouldn't recommend, prices don't match cheap quality