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Jimmy John's

3.2
(154 reviews)

Business Details

12501 E 17th Ave, Aurora, CO
80045, United States
(303) 366-9000
https://locations.jimmyjohns.com/co/aurora/sandwiches-596.html

About

Sandwich Restaurant

Location

Jimmy John's
12501 E 17th Ave, Aurora, CO
80045, United States

Hours

Reviews

3.2
154 reviews
5 stars
51
4 stars
35
3 stars
7
2 stars
20
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for orders, both for in-store and delivery, with some stating it took over 30 minutes for a simple sandwich.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong sandwich types, leading to customer frustration.

Staff Performance

While some customers praised individual staff members for their friendliness and helpfulness, others noted a lack of management and poor teamwork during busy periods.

Cleanliness and Management

Several reviews mentioned unsanitary conditions and a lack of proper management oversight, contributing to a negative dining experience.

Customer Experience

Overall, customer experiences varied widely, with some enjoying the food and service while others expressed disappointment and frustration with their visits.
  • BF
    Bekki Freeman
    6 days ago
    1.0
    They closed 30 minutes early. I came over here and parked and they just decided to shut off the lights and go home before their closing time.
  • ST
    Sonny Trejo
    Nov 17, 2025
    4.0
    Always a good spot for quick sub sandwich.
  • ET
    Eric Thomas
    Nov 12, 2025
    5.0
    I loved the picklewich sandwich. I probably don’t need pickles for a few months, did the triple pickle deal. The chips are really good, and the pickle ranch too. Glad i finally got to try this limited time offering. Employees were busy, ordered on app and picked up while at the hospital. Easy to order and pickup using the app.
  • LF
    Levi Flatcher
    Oct 28, 2025
    1.0
    The bread was stale and hard. It feels like it was baked yesterday. The sandwich was dry and not very tasty. I'm very disappointed because it ruined the whole taste. I'll have to find another sandwich
  • AN
    Aladdin Nyazi
    Jul 4, 2025
    2.0
    My girlfriend went in after going to the gym to bring us home a sandwich we could share and these two ladies in there shamed her for her request. She wanted a 16” that we could split which would have just been an 8” sandwich each. But instead my girl was greeted with eye rolls and snide comments about how she couldn’t possibly mean that because it’s too big and how that sandwich is meant for 4 or more people. To shame someone for a food order they are paying you for is wild to me. What universe do they come from? People eat a footlong from subway alone all the time but two people couldn’t possibly share a 16 inch sub right? Well we’ll just get our sandwiches from subway from now if that’s the case. And to top it all off the sandwich they slapped together was so so.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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