Business Details
About
Mexican Restaurant
Chipotle Havana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
824 reviews
5 stars
380
4 stars
166
3 stars
66
2 stars
47
1 star
165
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including stale ingredients, small portions, and even food safety concerns.
Customer Service
Service quality varied significantly, with numerous complaints about rude staff, long wait times, and poor handling of online orders.
Portion Sizes
A common theme was dissatisfaction with portion sizes, with many customers feeling they received less food than expected.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty facilities and unsanitary food handling practices.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and had positive experiences with food quality and service.
- ICIsela CerveraNov 6, 20255.0Love this place. I used to go to Qdoba but their service is not good at all. 😔
- JSJ SNov 5, 20255.0With the price of today's sit down restaurants how can you not be happy with any Chipotle? I always like it...your best value.
- JGJ GillissNov 4, 20251.0The worst Chipotle experience I've ever had. I was the only person in line at approximately 7:30pm. Had to tell the employee what I wanted three times - a carnitas burrito, nothing elaborate. He still managed to forget the carnitas, so I had to remind him before he rolled it up. He told the guy at the register twice what I ordered, because he didn't seem to be paying attention either. I then ordered chips & guac and a large drink. He rang me up and everything seemed right, but he didnt hand me a cup. I asked for a cup, and he said I didn't order a drink. I reminded him I had, and looked at my receipt. They charged me $3.60 for extra chicken - I hadn't ordered extra anything or any chicken at all. When I mentioned this, he acted like he would just give me the drink for free. Then he told me he would charge me a small for a large. When I asked him to refund the charge for extra chicken that I hadn't ordered, or received, he said 'I mean, I gave you the drink and only charged you for a small.' The three guys behind the counter, the one who struggled to make one burrito, the guy who struggled to ring it up, and another guy who was just laughing and chumming it up with them the entire time, was enough to make me just want to leave. When I got home, my chips were so stale it was like trying to eat one of your cups. About halfway through my burrito, I bit into what felt like plastic or a wax paper cup fragment. Par for the course I thought. It turned out to be a bay leaf, but still, any cook/restaurant knows those should be removed before serving. Food was bad and the service was worse. I wouldn't be surprised if the extra chicken charge is some sort of scam they're running since I ordered nothing even remotely close, that or they were all high, or both. If anyone from Chipotle corporate, or local ownership - AAKC Cherry Creek LLC I believe? - happens to see this, this store is damaging your brand.
- JJJackNov 4, 20251.0What is the point of ordering online to beat the long lines of people when they are busy if the employees are still gonna make you wait until they take care of the long lines first. After words you gotta wait another couple minutes for the employees to finish telling their bad jokes to each other till they finaly aknowledge you. Come on chipotle its not the first time. I wonder if quedoba across the street treats their customers the same way.
- TBTina BridgemohanOct 24, 20251.0I just don't understand what happened today. I got there exactly at 10:45 am so that I would be able to grab lunch and go back to work at school nearby. When I got there the workers weren't ready which I didn't have a problem with because they just opened but when I looked at the food it looked like it was left overs from the night before the beans were dry and then had some remnants on top like it was scooped out of a previous old container. The guacamole looked like it was made from the night before it was half filled and it was brown. There is no one ahead of me so I don't understand how it was only half filled when lunch time is around the corner. I commented on it and they just said that they've been getting bad avocados that was their explanation so I opted out of the avocado option. When I got to work the food was not hot extremely dry and tasteless. I don't understand how the quality has just gone down for Chipotle this was one of my most favorite places to eat at and I specifically go to this location. Tina
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Havana located?
Chipotle Mexican Grill Havana is located at 1205 S Havana St, Aurora, CO 80012, inside the King Soopers parking lot in the Arapahoe area.
What are the operating hours of Chipotle Mexican Grill Havana?
Chipotle Mexican Grill Havana is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Havana offer pickup and delivery services?
Yes, Chipotle Mexican Grill Havana offers both in-store pickup and delivery services.
How can I order food online from Chipotle Havana?
You can order online through Chipotle's official website or via the Chipotle app available in the App Store, using the quick link: https://chipotle.app.link/Carne-Apple.
What type of menu does Chipotle Mexican Grill Havana offer?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Havana accept credit cards and offer catering services?
Yes, Chipotle Havana accepts credit cards and provides catering services along with online orders and gift cards.
How can I contact Chipotle Mexican Grill Havana via email or phone?
You can reach Chipotle Havana by email at co.0023.havana@chipotle.com or by phone at +1 303-369-3700.
What nearby restaurants can I visit around Chipotle Mexican Grill Havana?
Nearby restaurants include Wendy's, Wingstop, Ali Grill (Middle Eastern cuisine), Chick-fil-A, Applebee's, Baskin-Robbins, Subway, and Big Daddy's Pizza, offering a variety of dining options in the area.
What other services and shops are located near Chipotle Mexican Grill Havana?
Near Chipotle, you can find Sprint Store for mobile needs, D'Lux Nails and Spa, Bank of America ATM, Kumon tutoring centers, Aurora Locksmiths, Discount Liquors, Rainbow Shops clothing store, and The Gardens At Havana shopping center.
Are there any medical or dental facilities close to Chipotle Mexican Grill Havana?
Yes, nearby medical and dental facilities include Medica Clinical Medicine and Research Journals, Odonto Dental, Frisch Michael K DDS, and AFC Urgent Care Aurora Havana for health and emergency services.