Chipotle Havana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude or unhelpful staff, with several instances of poor customer service and long wait times.
Food Quality
There are frequent complaints about food quality, including cold items, stale chips, and inconsistent portion sizes.
Order Accuracy
Numerous reviews mention issues with incorrect orders, particularly with online and pickup orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty facilities and food handling practices.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and noted good food quality on occasion.
BP
BIGSAUSAGE PIE
Jan 2, 2026
1.0
Been coming to this location for 5 years. Today I was told I couldn’t get a little extra cheese on my burrito without being charged extra. Lol I just laughed it off. Smh the lady was having a bad day but it’s not the paying customers fault.
VA
Vanessa Armijo
Dec 28, 2025
2.0
This location specifically isn’t the best. I’ve noticed recent decline in quality. I ordered 2 burritos and one fell completely apart. The veggies were not cut small, I had HUGE chunks of onion in my burrito. My burrito was also cold when they gave it to me. The proportions were also not good.
ML
marcel lonewolf
Dec 19, 2025
1.0
they are always out of vinegrette and alot of time with a hour or more left to be open they run out of food an will not make more... i went yesterday an they had no meat or any kind left lol an said go to another chipotle smh
JC
Jonathan Chen
Dec 14, 2025
5.0
Cesar is the man, top notch customer service amazing burrito skills, guys knows how to roll. Defiantly coming back for this man alone, give this guy a raise.
KW
Kaytra WhiteBuffalo
Dec 7, 2025
2.0
The biggest issue for Uber eats individuals whom order from Chipotle is we can NOT add extra or a side of beans and rice
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Havana located?
Chipotle Mexican Grill Havana is located at 1205 S Havana St, Aurora, CO 80012, inside the King Soopers parking lot in the Arapahoe area.
What are the operating hours of Chipotle Mexican Grill Havana?
Chipotle Mexican Grill Havana is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Havana offer pickup and delivery services?
Yes, Chipotle Mexican Grill Havana offers both in-store pickup and delivery services.
How can I order food online from Chipotle Havana?
You can order online through Chipotle's official website or via the Chipotle app available in the App Store, using the quick link: https://chipotle.app.link/Carne-Apple.
What type of menu does Chipotle Mexican Grill Havana offer?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Havana accept credit cards and offer catering services?
Yes, Chipotle Havana accepts credit cards and provides catering services along with online orders and gift cards.
How can I contact Chipotle Mexican Grill Havana via email or phone?
You can reach Chipotle Havana by email at co.0023.havana@chipotle.com or by phone at +1 303-369-3700.
What nearby restaurants can I visit around Chipotle Mexican Grill Havana?
Nearby restaurants include Wendy's, Wingstop, Ali Grill (Middle Eastern cuisine), Chick-fil-A, Applebee's, Baskin-Robbins, Subway, and Big Daddy's Pizza, offering a variety of dining options in the area.
What other services and shops are located near Chipotle Mexican Grill Havana?
Near Chipotle, you can find Sprint Store for mobile needs, D'Lux Nails and Spa, Bank of America ATM, Kumon tutoring centers, Aurora Locksmiths, Discount Liquors, Rainbow Shops clothing store, and The Gardens At Havana shopping center.
Are there any medical or dental facilities close to Chipotle Mexican Grill Havana?
Yes, nearby medical and dental facilities include Medica Clinical Medicine and Research Journals, Odonto Dental, Frisch Michael K DDS, and AFC Urgent Care Aurora Havana for health and emergency services.