Business Details
About
Mexican Restaurant
Chipotle Fitzsimons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,051 reviews
5 stars
485
4 stars
250
3 stars
96
2 stars
51
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of professionalism.
Food Quality
Many customers reported issues with food quality, including undercooked rice, cold food, and food poisoning.
Cleanliness
The restaurant was frequently described as dirty and poorly managed, with complaints about unsanitary conditions.
Portion Sizes
Several customers expressed dissatisfaction with small portion sizes relative to high prices.
Management Issues
Reviews indicated a lack of effective management, with staff appearing untrained and disorganized.
- KCKia CollinsOct 15, 20252.0The girl was so rude..
- PRPatricia RiversOct 10, 20253.0Seemed cluttered and not well managed, although the food could've been kept in better condition on line.
- TBTed BaileyOct 9, 20252.07:45 on a weeknight and they were out of brown rice, guacamole and Chimichurri. Terrible attitudes from the employees. Zero care put into our food. Super disappointing! This location needs an attitude adjustment. Corporate are you there?!
- AIAIex IancauOct 7, 20251.0Small portion sizes not worth the price
- AKAlejandra K.Sep 25, 20251.0I placed an online order and received an email confirmation saying my food was ready. When I arrived, my order wasn’t on the pick-up shelf despite the confirmation. A man asked for my name and told me my food would be right out. I patiently waited near the shelf for about 8 minutes. Another employee came from the back with two bags, she gave one to another customer and then looked at me, instead of just asking my name politely, she asked with attitude, “What’s the name?” After I gave my name, the first man asked to see my confirmation, which I showed, and then he handed me the bag. I asked for her name, and he said it was Jenni. I mentioned that her attitude was unnecessary. His response was, “It’s because you’re not supposed to be standing by the door, that’s why she’s mad.” First of all, that is absolutely not a reason to give a paying customer attitude. Secondly, there was no sign posted saying not to stand near the door, and the pick-up shelf is literally right next to it. I was waiting for food that should have already been ready. This kind of behavior is unacceptable. Employees rolling their eyes, giving attitude, and excusing it with flimsy reasons shows a complete lack of professionalism. If Jenni cannot interact with customers respectfully, she should not be in a customer-facing job. And if the man was the manager (as I’ve seen mentioned in other reviews), that’s even more concerning, because managers should set the example, not excuse poor behavior. Chipotle needs to do better in hiring and training staff who understand the basics of customer service and respect.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 13700 E Colfax Ave, Aurora?
Chipotle Mexican Grill at 13700 E Colfax Ave is open daily from 10:45 AM to 11:00 PM.
Does the Chipotle Mexican Grill Fitzsimons location offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services for your convenience.
Where is Chipotle Mexican Grill located in Aurora?
It is located at 13700 E Colfax Ave, Arapahoe, Aurora, CO 80011, directly across the street from University of Colorado Hospital and next to Caribou Coffee.
How can I order online from Chipotle Mexican Grill Fitzsimons?
You can place your order online through the Chipotle app or their website order portal at https://order.chipotle.com/.
What kind of food does Chipotle Mexican Grill at Fitzsimons serve?
They serve fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Are there any nearby coffee shops to Chipotle Mexican Grill Fitzsimons?
Yes, Caribou Coffee and Berihu Coffee are conveniently located nearby for a coffee break before or after your meal at Chipotle.
Which nearby transit stations can help me reach Chipotle Mexican Grill in Aurora?
The nearby RTD-Colfax train station and RTD Rail - Colfax Station light rail provide easy public transit access to the Chipotle location.
What other dining options are close to Chipotle Mexican Grill Fitzsimons?
Nearby restaurants include Noodles & Company, Blazing Bird, Smashburger, Anthony’s Pizza, and IHOP for a variety of dining choices.
Does Chipotle Mexican Grill Fitzsimons participate in any rewards programs?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
Is Chipotle Mexican Grill Fitzsimons inclusive and welcoming to diverse communities?
Yes, the location welcomes LGBTQ customers and supports an inclusive environment.