Customers praised the California Chicken and cheesesteaks, but many complained about food freshness and preparation issues.
Customer Service
Service was frequently described as poor, with reports of rude staff and long wait times for orders.
Cleanliness
Several reviews highlighted unsanitary conditions, including sightings of pests and dirty equipment.
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items, leading to frustration.
Pricing
While some found the food good, many felt the prices were too high for the quality and portion sizes.
PL
Paul Little
Oct 15, 2025
4.0
Their California Chicken is the best thing they sell hands down.
RV
Rosa Vazquez
Sep 24, 2025
1.0
Horrible! Do not eat here.
Wings are already fried and they are just warmed up at time of service.
Not fresh at all.
IK
Isaac Kern
Jul 2, 2025
4.0
Portion sizes too small.
VF
Vernee Florez
Jun 30, 2025
1.0
Went there and ordered, while waiting and watching through the plexiglass I clearly saw a dead roach sitting right on top of the side of ranch container! I immediately asked to cancel my order to the cook when the girl who took my order comes over to me and says, “ why is that?” And I pointed at the roach and said that’s why!!! She only replied with a “oh”
JC
Jim Conley
Jun 25, 2025
5.0
Good cheesesteaks and fries at the Aurora Town Center Mall Food Court. Service is fast and friendly. Sandwiches take a few minutes since they're made to order.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks at Aurora Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery service?
No, Charleys Cheesesteaks does not offer delivery service as the delivery hours are closed every day.
Can I use the drive-through service at Charleys Cheesesteaks?
No, the drive-through service is not available since the drive-through hours are closed all week.
Does Charleys Cheesesteaks provide options for order pickup or takeout?
No, pickup and takeout services are not available as their respective hours are closed all week.
Where is Charleys Cheesesteaks located within Aurora?
Charleys Cheesesteaks is located at 14200 East Alameda Ave., Unit 2066, Aurora, CO 80012, inside Aurora Mall.
What payment methods does Charleys Cheesesteaks accept?
They accept American Express, Discover, MasterCard, and Visa.
Are there other dining options near Charleys Cheesesteaks in Aurora Mall?
Yes, nearby dining options include Sarku Japan (Japanese sushi restaurant), Orange Julius (ice cream shop), Dairy Queen (ice cream and fast food), Burger King (fast food), Cruncheese (Asian and American restaurant), and Famous Wok (Chinese restaurant).
What shopping stores are located near Charleys Cheesesteaks in Aurora Mall?
Nearby stores include Express, Aéropostale, Lady Foot Locker, Explicit Streetwear, Lids, House of Hoops by Foot Locker, OshKosh B'Gosh, 5-7-9, Charlotte Russe, and LensCrafters.
Are there any health-related stores near Charleys Cheesesteaks?
Yes, GNC Live Well, which offers vitamins and supplements, and From Mexico Con Amor, a candy and health food store, are located nearby in Aurora Mall.
How can I reach Charleys Cheesesteaks for more information or orders?
You can contact Charleys Cheesesteaks by phone at +1 504-460-4823 or visit their website at https://order.charleys.com/menu/aurora-mall/. They also have a Facebook page at https://www.facebook.com/1395485617196757.