Customers generally enjoyed the cheesesteaks and fries, with some praising the freshness and flavor, while others reported issues with food quality and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders, leading to frustration among customers.
Cleanliness Concerns
Several customers noted unsanitary conditions in the restaurant, including dirty equipment and the presence of pests.
Pricing
Customers expressed mixed feelings about pricing, with some finding it too high for the quality and portion sizes offered.
DV
Dreille Veasley
Dec 30, 2025
1.0
Ordered today, I asked for plain cheesesteak no lettuce or tomatoes, the lady ripped the part of the bread off with the lettuce and tomatoes tried to replace it with another piece of bread rather than making a new sandwich. She did not care to ask if there was a food allergy, and immediately caught an attitude. She then stacked open containers with fries on top of one another not adhering to sanitary procedures. The entire Charley’s is dirty in the Aurora mall. The health department should be notified
PL
Paul Little
Oct 15, 2025
4.0
Their California Chicken is the best thing they sell hands down.
RV
Rosa Vazquez
Sep 24, 2025
1.0
Horrible! Do not eat here.
Wings are already fried and they are just warmed up at time of service.
Not fresh at all.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks at Aurora Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery service?
No, Charleys Cheesesteaks does not offer delivery service as the delivery hours are closed every day.
Can I use the drive-through service at Charleys Cheesesteaks?
No, the drive-through service is not available since the drive-through hours are closed all week.
Does Charleys Cheesesteaks provide options for order pickup or takeout?
No, pickup and takeout services are not available as their respective hours are closed all week.
Where is Charleys Cheesesteaks located within Aurora?
Charleys Cheesesteaks is located at 14200 East Alameda Ave., Unit 2066, Aurora, CO 80012, inside Aurora Mall.
What payment methods does Charleys Cheesesteaks accept?
They accept American Express, Discover, MasterCard, and Visa.
Are there other dining options near Charleys Cheesesteaks in Aurora Mall?
Yes, nearby dining options include Sarku Japan (Japanese sushi restaurant), Orange Julius (ice cream shop), Dairy Queen (ice cream and fast food), Burger King (fast food), Cruncheese (Asian and American restaurant), and Famous Wok (Chinese restaurant).
What shopping stores are located near Charleys Cheesesteaks in Aurora Mall?
Nearby stores include Express, Aéropostale, Lady Foot Locker, Explicit Streetwear, Lids, House of Hoops by Foot Locker, OshKosh B'Gosh, 5-7-9, Charlotte Russe, and LensCrafters.
Are there any health-related stores near Charleys Cheesesteaks?
Yes, GNC Live Well, which offers vitamins and supplements, and From Mexico Con Amor, a candy and health food store, are located nearby in Aurora Mall.
How can I reach Charleys Cheesesteaks for more information or orders?
You can contact Charleys Cheesesteaks by phone at +1 504-460-4823 or visit their website at https://order.charleys.com/menu/aurora-mall/. They also have a Facebook page at https://www.facebook.com/1395485617196757.