McDonald's

3.1
1539 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9825 W 58th Ave, Arvada, CO
80002, United States

Hours

Reviews

3.1
1,539 reviews
5 stars
444
4 stars
280
3 stars
269
2 stars
126
1 star
420

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent issues with incorrect orders, missing items, and overall lack of attention to detail.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru, leading to a negative customer experience.

Food Quality

Several customers noted that food was often cold, stale, or poorly prepared, contributing to dissatisfaction.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff behavior and order handling being common.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • LB
    Lawrence Busby
    1 day ago
    1.0
    There was fries on the ground and they didn't give me my ranch with my order and they didn't give us any fries, and you need better coffee the coffee was terrible and the fries was filled halfway, workers had a attitude with each other.
  • HC
    Heavenly De La Cruz
    1 day ago
    1.0
    Today I went for a hot tea with creamer, honey and lemon. Took them about 10 minutes to figure out how to punch that into the POS system and then they forgot my creamer so I had to go back. Then I realized they forgot my lemon when I was already halfway to my destination. I just want to know how this job is so difficult?…I worked this job at 17/18 years old on 3rd shift and had way more responsibilities and I still rocked it because it was so damn simple, lol. I guess I’ll just never understand.
  • JH
    Joseph Hennessey
    Dec 28, 2025
    1.0
    Messed up my entire order, would not issue a refund
  • DM
    Diamond Star Martinez
    Dec 22, 2025
    1.0
    They always are the worst McDonald's ever I don't get my nuggets with my meal and then they put four pieces in a 6-piece for a kid's meal
  • MH
    Meheraj Hassan
    Dec 9, 2025
    1.0
    Absolutely absurd customer service. The order was missing drinks. When I went to ask for my drink, the lady was very rude and had the audacity to tell me I never ordered the drink. It was the first item on the receipt! When I showed her the receipt she had nothing to say. Absolutely disgusting customer service.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location in Arvada, CO?

This McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

During what hours does the drive-thru service operate?

The drive-thru is available daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it operates until midnight.