Jimmy John's

3.2
376 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5220 Wadsworth Blvd, Arvada, CO
80002, United States

Hours

Reviews

3.2
376 reviews
5 stars
151
4 stars
50
3 stars
37
2 stars
17
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for delivery, with some orders taking over an hour, contradicting the 'freaky fast' promise.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were noted for being rude or unprofessional.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and poor communication regarding order status.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their sandwiches while others reported stale bread and incorrect ingredients.

Management Issues

Several reviews mentioned poor management responses to complaints, with some customers feeling dismissed or unvalued.
  • JL
    Jay Lewis
    4 days ago
    1.0
    Slowly, over the course of the last year, it’s been getting more expensive with smaller portions. Like boiling a frog in water.
  • KI
    Kas I.
    Dec 26, 2025
    5.0
    I got curbside delivery and a staff member came out pretty quickly and was very friendly. My food was correct and they also put in the mayo and mustard packets I requested.
  • NM
    Ness Maldonado
    Oct 24, 2025
    1.0
    Terrible experience ordered my sandwich online through the app around 617pm got pushed to a 3rd party delivery driver since there wasn't any available drivers almost near 7pm said my food was delivered and I checked outside didnt see my food so I called the store and guy claimed he pressed the wrong button that they'll have to dispatch out another sub so I patiently waited till near 730 called again just for the girl in the store to tell me that its in route he should be there shortly waited another 10 mins for another guy to call me out to tell me if I've received my sandwich that I should of got it by 630 so I told him just cancel the order and give me my refund and accidentally hanged from being frustrated so I got in my own car to go make sure they give me my refund just so I get there and get told "oh well we can remake it" didnt offer me discount or offer anything else for there mistake older gentleman was very apologetic but the manager didnt seem to care and just wanted to make the sub and get me out the way disappointing because jimmy John's my go to for subs and this place just gave me a poor experience with a 2hr wait and no refund or discount
  • CJ
    Cheryl Jones
    Oct 22, 2024
    5.0
    Sandwich was delicious! Beach club is my go to sandwich! The guys working were very nice and they made it freaky fast!
  • AO
    Anthony O
    Oct 6, 2018
    1.0
    πŸ™„πŸ€¦πŸ€¦β€β™€οΈπŸ€¦β€β™‚οΈ always messed orders no communication, no Bueno