Numerous reviews highlighted poor customer service, with reports of rude and dismissive staff, long wait times, and unprofessional behavior.
Food Quality
Mixed feedback on food quality; while some enjoyed the ice cream, others reported issues with melted items and poorly prepared warm food.
Cleanliness
Several customers noted unsanitary conditions, including dirty uniforms and unclean work areas, contributing to a negative dining experience.
Affordability
Some customers found the prices to be high, especially for the quality of food received, while others appreciated the affordability of certain menu items.
KC
Kenneth Cox
6 days ago
1.0
I was all around disappointed,not one thing was edible,worst part is the cost.i was so disappointed I didn't even return fir a refund or exchange
RZ
Rina Zuniga
Jan 3, 2026
1.0
Food was half assed service she literally said if I have to make 1 more chicken basket I’m gonna blow this establishment up atmosphere was tense and walking on egg shells
LT
Lisa T
Jan 3, 2026
1.0
I've been coming here since high school....50 years ago. Always a great burger, onion rings, etc..
Kids usually friendly, helpful. Not the past year in the evening. I ordered $37 worth of food at 8ish going thru drive-thru. I could hear over the intercom somebody yelling in the background. I thought ohh....maybe they're closing. I get up to the window and the girl cook glared at me....lol. Really...lol Then she came to give me my order, very rudely. Sat in parking lot to eat a cold cheeseburger, luke warm fries. The only thing hot was the onion rings. Food is toooooo expensive to be served cold, with a hot attitude. I called and asked to talk with the manager. She said I'm the manager. I explained the above and told her she needs to find another job because customer service is obviously not for her.
You'll lose business with that attitude.
JC
John and Jennifer Carrigan
Jan 3, 2026
2.0
So tonight was interesting... went to this DQ location at approximately 9:50 PM. When we pulled up to the drive thru, the kid running the intercom stated that they were closed, but to come back tomorrow as they are "open 10:30 AM to 11:00 PM daily." When I questioned why they were closed if their hours are until 11:00 PM (remember it was not even 10 yet) I was told again that they are closed.
I pulled around to the lobby to find it open and other customers going in. (I was able to place my order there.)
I found out that the person running the drive thru (skinny young Hispanic male with a mustache) was the same one who was sitting in the parking lot a few weeks ago "flipping off" the cars that were pulling in to order. Honestly, these experiences are quite off-putting.
CH
Christian Hammersmith
Dec 6, 2025
1.0
Ridiculously slow. Sat in line for 20 minutes waiting for our blizzards watching The employees stand around and talk to each other while one worked. Then when we got our blizzard, they were half melted. Do better.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and drinks does Dairy Queen Grill & Chill in Arvada offer?
They offer classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Arvada?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 10:30 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill provide family-friendly amenities?
Yes, they offer boosters seats, high chairs, seating, restrooms, and are wheelchair accessible, making it family-friendly and good for kids.
Can I order food ahead of time at this Dairy Queen location?
Yes, mobile ordering and rewards are available, and you can order ahead for pickup via their website.
Is there a drive-thru service at Dairy Queen Grill & Chill in Arvada?
Yes, this location has a drive-thru available for convenient ordering and pickup.
Are there any promotions or deals available at Dairy Queen Grill & Chill?
They encourage customers to download their app for exclusive deals and mobile rewards.
Where is Dairy Queen Grill & Chill in Arvada located?
It is located at 7580 W 64th Ave, Arvada, CO 80003-4412, USA.
What nearby attractions could I visit before or after dining at Dairy Queen Grill & Chill?
Visitors might enjoy nearby attractions such as Another Round Disc Golf and Tap Room and Conundrum Escape Rooms for fun recreational activities.
Are there fitness or wellness centers near Dairy Queen Grill & Chill in Arvada?
Yes, Palangi Fitness gym and beauty salons like The Hair Ninja and Flawless Skin Studio are nearby if you want to combine a meal with fitness or self-care.
What local services are available near Dairy Queen Grill & Chill in Arvada for shopping or essentials?
Nearby you can find stores such as Sultan International Market for beverages, Hill Top Liquor for drinks, and A New Spin Bike Recyclery for community shopping needs.