Arby's

Reviews

• EH

  Elly H

  Jan 5, 2026
  1.0
  i arrive and share that i placed an online order under “XYZXYX” (not listing my real name here). “what’s your LAST name?”. i say my name again. “NO your LAST name” and i say that is my last name. what?? i always in the app so there is no confusion over what order i am placing. simple, no? no. it’s not simple. arby’s at this location have managed to make the massive complexity of fulfilling an order an exercise in customer humiliation. my order of red ranch sauce (an offered choice on the online menu) must have angered someone as it was dripping from the bag when i opened it. napkins. no of course not. why would they add those? i pulled over after picking up my order to see if i had the sauces i requested. nope. swung back through the drive through and when i shared there was not marinara or horsey - the response was “ i know i put them in there” like i drive around ordering expensive fast food so i can hoard an extra packet of marinara sauce. that’s my evil plan in case you’re wondering how i plan to rule the condiment world and take down the arby supply of marinara. instead of saying “oh let me get your marinara” it turned into a debate over if i REALLY needed one. i was so flabbergasted at the thirteen ketchup in my box. of meat promo that i drove away before seeing the random beverage i received was NOT lemonade. holy be jeezus Arby’s i drive back to arby’s and walk into the lobby where i am completely ignored at the cashier area because it’s fun to have the chef/cook/line cook stare at me while i stand with a drink in my hand waiting. she blinks. probably responsible for the pool of red ranch in my vehicle and on my pants. the kid finally turns around after a few minutes and i said here’s my receipt — i’ve been back twice and now i have whatever this drink is. I asked if i could get the correct drink and while he’s filling the drink he said (a different kid than drive thru man) “i know i filled your drink right”. i gave it to the drive thru guy so you must have gotten it. no. sir. let’s change the argument from marinara to whether i lie about lemonade. OMG does anyone not defend whatever is happening and just fill the order properly? do yall think i drank or dumped out my lemonade and then came into arby’s to scam you with a fake cup of brown liquid? from where? why is this so complicated? this location is trash UNLIKE the delightful one near Broomfield airport where they are beyond professional. they should close this location down instead of running a roast beef circus with a bunch of arby clowns. 🤡 finally, my food was cold. it was awful. arby’s i’ve given you a few chances at this location but NEVER again. Lafayette and Broomfield are astonishingly good at customer service. you folks however deserve to close forever.
• NL

  Nate L

  Dec 10, 2025
  1.0
  Terrible customer service
• RP

  Reyna Perez

  Dec 4, 2025
  1.0
  Don’t eat here. There is a major rat infestation at their trash/dump area. I had seen a dead rat in the parking lot last week driving by (not eating there) but I thought maybe it just didn’t survive the cold. It was huge enough that it was visible to me just driving by. I didn’t put 2 and 2 together until last night. I was pumping gas at the Shell right across from Arby’s and I see at least 20 rats running around their parking lot and specifically near their trash area. They were more visible because they were all running on top of the piles of snow that accumulated as well. I added a pic and circled exactly where the are.
• SR

  Sweet Ryde

  Nov 17, 2025
  1.0
  I am VERY disappointed. I am newly diabetic and have to take insulin if I eat out now because of carbs. If I am going to treat myself which I rarely do now I decide what restaurant is really worth it since I know I am going to have to take my fast acting insulin. Today I chose Arby's just to get the worst beef and cheddar I have ever got and cold fries. The beef on the beef and cheddar was literally dried out and looked and felt like beef jerky. The ketchup dispenser was filled with watery ketchup. I am so upset I chose to take my insulin for this. Very disappointed and regret my decision.
• JD

  Jasmine D-Allen

  Nov 8, 2025
  2.0
  Soggy food:(