While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Yucaipa,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers generally praised the food for being delicious and fresh, though some noted inconsistencies in quality, such as overcooked chicken and missing items.
Service
While many reviews highlighted friendly and efficient service, there were complaints about order accuracy and staff professionalism.
Cleanliness
The restaurant was frequently described as clean, contributing positively to the dining experience.
Availability Issues
Several customers reported that the restaurant often runs out of menu items, which led to frustration.
BN
Breag N
5 days ago
3.0
My issue was not with the food because the shrimp tostada was really good. I was not happy with ordering on the app. I had put in my order on the app. and upon checkout it had a $5.00 off coupon (or so I thought). I decided to use it and it was applied to my order. Looking later to see my reward point balance it had 6500 points taken off for the $ 5.00 coupon. It should have notified me when checking out that i was using reward points and not an actual promotional coupon. Not happy about that.
CF
Curtis Fink
Dec 25, 2025
1.0
They are not open on Christmas day even though their Google listing states otherwise. It's incredibly simple to update this. Do better.
NR
Nadine Rochin
Dec 17, 2025
5.0
Muy amables y todo muy rico!!
NR
Norene Reagan
Sep 24, 2025
5.0
The food is good but the seats are uncomfortable
JG
Jacqueline Garrido
Aug 31, 2025
4.0
Me gusta la comida. Buen precio y esta rico. Buen servicio también.