Brand Certified
El Pollo Loco
4.0(488 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
19762 Ventura Blvd, Woodland Hills, CA
91364, United States
Certified by El Pollo Loco • Mar 01, 2026
(818) 970-3288
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/woodland-hills/19762-ventura-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Woodland Hills, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
488 reviews
5 stars
259
4 stars
106
3 stars
45
2 stars
17
1 star
61
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and unprofessional management.
Cleanliness
Several customers reported dirty tables and unpleasant odors in the restaurant.
Food Quality
Mixed feedback on food quality, with some praising the taste while others complained about overcooked items and small portions.
Operational Problems
Customers noted issues with inconsistent hours, cash-only payments, and problems with the credit card processing.
- JIJennifer InfanteFeb 6, 20261.0Terrible experience. They charged me two dollars more than the price on the board and then she told me that that was what was in her register and it didn’t matter if the price on the board was less. She said I’ll refund your money and I said I just want the two dollars refundedand she said no the place was terrible. She was yelling at everybody. Do not go to this place.
- LGLuda GelmanFeb 1, 20264.0The place is very dirty!! The tables are not cleaned. Its no extra napkins. The 2 piece chicken meal is so tiny.
- LILiu InoJan 12, 20265.0The service was quick and efficient. The food was good. No complaints
- JRjulio reyesJan 3, 20265.0Perfecto
- TKThomas KelleyJan 2, 20261.0No public restroom
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Woodland Hills?
El Pollo Loco is open every day from 10:00 AM to 9:30 PM.
During what hours is takeout available at this location?
Takeout service is available daily from 10:00 AM to 7:30 PM.
Where is El Pollo Loco in Woodland Hills located?
It is located at 19762 Ventura Blvd, Woodland Hills, CA 91364.
What payment options does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco online or through an app?
Yes, you can order online via their website or through the El Pollo Loco app available on the Apple App Store.
Does this El Pollo Loco location have a drive-through service?
Yes, this location has a drive-through service for your convenience.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican cuisine, focusing on fire-grilled chicken marinated with herbs, spices, fruit juices, and garlic.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Polina Cafe for breakfast and brunch, Khaosan Thai Street Food for Thai cuisine, and Ameci Pizza and Pasta for Italian dishes.
What nearby stores could I visit for groceries before or after dining at El Pollo Loco?
Pavilions supermarket is nearby for grocery shopping, making it convenient to combine your meal with other errands.
What local services are available near El Pollo Loco that might be useful?
Nearby services include Nationwide Mutual Insurance Company for insurance needs, MLD Tax Services for tax assistance, and YOYAB Inc. for mobile phone repair and IT services.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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