Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Woodland Hills, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
481 reviews
5 stars
255
4 stars
105
3 stars
45
2 stars
17
1 star
59
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff and unprofessional management.
Food Quality
While some customers enjoyed the food, others complained about overcooked items and incorrect orders.
Cleanliness
The restaurant received mixed reviews on cleanliness, with some praising it while others noted unpleasant odors.
Pricing Concerns
Several reviews mentioned issues with pricing, including unexpected charges and high prices compared to other locations.
Management Problems
Management was frequently criticized for being dismissive and unhelpful, impacting overall customer experience.
- AAAlejandra2 days ago5.0I placed an order on Uber Eats and one urgen was missing , the manager who helped was very nice and really helpful, she make it up and gave me coupons , churros she was really sorry and she demonstrated.
- EPEdgar PinedaOct 10, 20254.0The chicken was good. The sides, rice & beans didn't have much h flavor. I used the $12.99 luch coupon. The churro was good!
- EBeddie briosoOct 9, 20251.0Horrible service.
- RSRoy SanchezOct 8, 20253.0Food was over cook restaurant is outdated and one bathroom outside
- LSLisa SmithAug 17, 20251.0I would like to advice anyone. Plans to go to this, El pollo loco @ 19762 ventura blvd not to stop there. Run this service is bad. The food is bad. This supervisor serve me today look me in the face and gave me some spoil queso if this supervisor is doing this, what are the other servers are doing? Don't ever stop there if you guys are hungry. Find somewhere else to go I always do my review for some reason.I didn't, and I regret it.That
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Woodland Hills?
El Pollo Loco is open every day from 10:00 AM to 9:30 PM.
During what hours is takeout available at this location?
Takeout service is available daily from 10:00 AM to 7:30 PM.
Where is El Pollo Loco in Woodland Hills located?
It is located at 19762 Ventura Blvd, Woodland Hills, CA 91364.
What payment options does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco online or through an app?
Yes, you can order online via their website or through the El Pollo Loco app available on the Apple App Store.
Does this El Pollo Loco location have a drive-through service?
Yes, this location has a drive-through service for your convenience.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican cuisine, focusing on fire-grilled chicken marinated with herbs, spices, fruit juices, and garlic.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Polina Cafe for breakfast and brunch, Khaosan Thai Street Food for Thai cuisine, and Ameci Pizza and Pasta for Italian dishes.
What nearby stores could I visit for groceries before or after dining at El Pollo Loco?
Pavilions supermarket is nearby for grocery shopping, making it convenient to combine your meal with other errands.
What local services are available near El Pollo Loco that might be useful?
Nearby services include Nationwide Mutual Insurance Company for insurance needs, MLD Tax Services for tax assistance, and YOYAB Inc. for mobile phone repair and IT services.