Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Wilmington,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
823 reviews
5 stars
389
4 stars
146
3 stars
107
2 stars
53
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unfriendly, unhelpful, and at times rude.
Food Quality
Many customers reported issues with food quality, including bland, dry, or improperly prepared items.
Order Accuracy
Several customers experienced problems with incorrect orders and missing items, particularly with online and drive-thru orders.
Cleanliness
Some reviews noted that the restaurant was clean and well-maintained, while others reported unsatisfactory conditions.
Positive Experiences
Despite the negative feedback, there were also positive comments about the taste of the food and some instances of good service.
- YCYuriza M. Caballeros4 days ago1.0Las cajeras son muy poco profesionales.
- IIIsaiahNov 11, 20251.0Sil is a great person. Every other person was upset that I went inside and ordered a leg lover.
- LRLuis RodriguezNov 5, 20251.0Was literally ignored at drive thru trying to get there attention because they forgot my extra sauce and I know I saw them look towards the window multiple times first off all those extra sauces weren’t free so this point they are trying to steel from customer now ? Someone should look into this location.
- TPTiffany PerezNov 4, 20255.0Chicken is good, freshly grilled cooked.
- ERElizabeth RodriguezOct 9, 20251.0Hoy no fue mi día en el pollo loco lamentablemente, la atención fue muy mala
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Wilmington?
El Pollo Loco is open Monday to Friday from 9:30 AM to 9:30 PM, Saturdays from 9:30 AM to 10:00 PM, and Sundays from 10:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service for your convenience.
Can I order food from El Pollo Loco through a mobile app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store, or via their online ordering website.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Where is El Pollo Loco Wilmington located?
El Pollo Loco is located at 1380 N Avalon Blvd, Wilmington, CA 90744, United States.
Does El Pollo Loco have a drive-through service?
Yes, the Wilmington location offers a drive-through service.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers at this location.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit Nice Nails & Hair for beauty services, 310 Barber Shop for grooming, or check out Domino's Pizza if looking for another dining option.
Are there any nearby fast food or Mexican restaurants around El Pollo Loco?
Yes, nearby fast food and Mexican options include Taco Bell, El Huarache Restaurant, and Subway located close to El Pollo Loco.
What services are available near El Pollo Loco for shopping and errands?
Shoppers can visit Family Dollar for groceries and arts and crafts, Avalon Pharmacy for medical supplies, and UPS Access Point location for shipping and courier services nearby.