El Pollo Loco

3.8
904 reviews
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Business Details

11624 E Washington Blvd, Whittier, CA
90606, United States
(562) 695-4822
https://restaurants.elpolloloco.com/ca/whittier/11624-e-washington-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Whittier,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
11624 E Washington Blvd, Whittier, CA
90606, United States

Hours

Reviews

3.8
904 reviews
5 stars
425
4 stars
168
3 stars
115
2 stars
59
1 star
137

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was tasty, but there were complaints about inconsistent quality, such as dry chicken and overly salty dishes.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and slow service, particularly in the drive-thru.

Cleanliness

Several customers reported unsanitary conditions, including dirty tables and restrooms, which negatively impacted their dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a need for better attention to detail in order fulfillment.

Staff Attitude

While some staff members received praise for their friendliness, others were criticized for being rude or unhelpful, leading to mixed experiences.
  • AM
    Ale Mil
    Nov 13, 2025
    1.0
    I made an order to go, first they took forever and then I got a chicken tortilla soup and guess what? They did not add anything no tortillas no cheap no cilantro nothing. I ate a regular chicken. Soup. Ughhh pay attention
  • MH
    Marco Hernandez
    Nov 6, 2025
    5.0
    Great customer service. What I like about it .they helped me take my order.cause I have trouble ordering extra tortillas or side orders. Other Pollo don't help me so just cancel my order and leave. Not this one.thank you. Food was delicious chicken well prepared. Definitely coming back even if I have to drive 8 miles from my house .well worth it. Thank you.
  • PC
    Pedro Cardenas
    Sep 30, 2025
    5.0
    Comida muy buena Ambiente agradable y muy buena atención con personal muy amables
  • LB
    Lizette Bastida
    Sep 17, 2025
    5.0
    Service has improved tremendously. Thanks Jorge for helping made the ordering process faster and easy for those of us with short lunch periods.
  • SL
    Stephanie Lugo
    Sep 11, 2025
    1.0
    Just door dashed from here and ordered the Avocado Verde quesadilla, and it was overly filled with guacamole(and I love guacamole but not to the point where its inedible),and like 3 MAYBE 4 pieces of chicken, and those chicken pieces had fat.
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Whittier?

El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery service for your convenience.