Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Whittier,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
907 reviews
5 stars
424
4 stars
168
3 stars
116
2 stars
59
1 star
140
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and poor communication from staff.
Food Quality
While some customers enjoyed the food, many noted inconsistencies in quality, including overcooked chicken and missing ingredients.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty tables and restrooms.
Customer Service
There were mixed reviews on customer service, with some praising individual staff members while others reported rudeness and lack of attention.
- PMPawan Malik2 days ago1.0Very bad behavior
- MQMiguel QuevedoDec 8, 20251.0Slow and makes mistakes
- HBHector BeltranDec 8, 20253.0They were closed a couple of times when I arrived there. A customer even canceled his online order because he was late for work.
- AMAle MilNov 13, 20251.0I made an order to go, first they took forever and then I got a chicken tortilla soup and guess what? They did not add anything no tortillas no cheap no cilantro nothing. I ate a regular chicken. Soup. Ughhh pay attention
- MHMarco HernandezNov 6, 20255.0Great customer service. What I like about it .they helped me take my order.cause I have trouble ordering extra tortillas or side orders. Other Pollo don't help me so just cancel my order and leave. Not this one.thank you. Food was delicious chicken well prepared. Definitely coming back even if I have to drive 8 miles from my house .well worth it. Thank you.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Whittier?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service for your convenience.
Can I order food online from El Pollo Loco?
Yes, you can order food online through their website or via the El Pollo Loco app.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken dishes.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa for payments.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for quick and easy pickup.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco.
Are there any car wash services near El Pollo Loco?
Yes, nearby car wash options include Wash & Go Carwash and V.I.P Car Wash, great for a clean car before or after your meal.
What other dining options are near El Pollo Loco in Whittier?
Nearby dining options include Steak Corral, Shakey's Pizza Parlor, and McDonald's if you're looking for variety.
Are there any fitness centers close to El Pollo Loco?
Yes, FitCampLA and Vitality Fitness are nearby gyms to help keep you active before or after enjoying your meal.