El Pollo Loco

Reviews

• VG

  Valeria Gomez

  Mar 31, 2026
  1.0
  This was easily one of the most disgusting and disrespectful restaurant experiences I’ve had. There was a fly buried at the bottom of my salad — not something that just landed there, but clearly served that way. That’s a serious hygiene issue, and honestly unacceptable under any circumstance. What’s worse is the staff’s reaction. Instead of apologizing, they were rude, condescending, and acted like I was lying — while the fly was literally right there in front of them. No accountability, no urgency, just attitude. They refused to give a refund. Their solution? Offer to remake the salad as if I’d want to eat another contaminated salad and then try to charge me again for the dressing from the contaminated one. That’s not just bad service, that’s completely ridiculous. At that point it was clear they care more about squeezing out a few extra dollars than basic cleanliness or customer respect. I wouldn’t come back if you paid me, and I wouldn’t recommend this place to anyone unless you’re okay with questionable food and even worse service.
• GO

  Gabby Ortiz

  Mar 16, 2026
  4.0
  Great location. Parking is a little hard.
• YA

  Yaya Alanis

  Mar 10, 2026
  2.0
  Hair in my salsa. Avoid during lunch hours
• SC

  Silvia Coronado

  Mar 2, 2026
  4.0
  Tranquilo, solo deberían estar al pendiente de la limpieza en el área de comida
• IS

  Irma Solorio

  Feb 26, 2026
  1.0
  Terrible service will not go back there

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