Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Westminster,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
791 reviews
5 stars
388
4 stars
165
3 stars
85
2 stars
34
1 star
119
What are people saying?
AI-generated from recent customer reviews
Food Quality
Inconsistent food quality reported, with many customers experiencing dry or poorly prepared chicken and insufficient portions.
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor order accuracy.
Cleanliness
Concerns raised about cleanliness, particularly in dining areas and restrooms, with some customers noting unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Management Issues
Several reviews highlighted poor management and lack of organization, contributing to negative dining experiences.
- PXprettymimi xxxNov 5, 20251.0Something wrong about the way they Cooked the food. I’ve been enjoy their chicken for long time. Since I see many new face there, their food tasteless too. They gave me rice that hard like rock. They should taste the food before selling them to customers. Don’t want to go back to this location.
- HHHaleyOct 26, 20251.0Don't get their bowls they just fill them with a ton of lettuce and no meat or anything. That's the bottom of my "double chicken avocado bowl"
- JTjack tylerOct 20, 20255.0I eat here more than I'm willing to admit.
- KCKaren ChavezOct 4, 20255.0The service is excellent and the food is delicious, I really like the sauces.
- NMNancy MojicaOct 2, 20252.0No me gustó que te dan la orden incompleta no te dan cucharas ni tenedores y la sopa me la dieron sin sus condimentos que son el queso la tortilla ni el silamtro para agregar y eso que lo pedí por el drive 🤷♀️
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Westminster, CA?
El Pollo Loco is open every day from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for your convenience.
Can I place an order online for El Pollo Loco?
Yes, you can order online through their official menu at https://order.elpolloloco.com/menu/goldenwest-wyoming or via the El Pollo Loco mobile app.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco have Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi for customers.
What meal options does El Pollo Loco specialize in?
El Pollo Loco serves authentic Mexican dishes focused on their fire-grilled marinated chicken and handmade guacamole, salsas, and dressings.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco features a drive-through for easy pickup.
Which nearby places can I visit before or after dining at El Pollo Loco?
You can visit Huntington West Properties for real estate needs, Harbor Heights Villas if you are looking for accommodation or retirement homes, and Salon Q for beauty and hair care services, all located near El Pollo Loco.
Are there nearby fitness or active lifestyle centers close to El Pollo Loco?
Yes, Westminster Martial Arts - Tom Vo's Taekwondo is nearby and offers martial arts and sports fitness instruction.
Where can I find banking and financial services near El Pollo Loco?
Nearby financial institutions include the Bank of America Financial Center, Bank of America Mortgage, and Bank of America ATMs for your banking needs.