McDonald's

3.7
818 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3805 E Thousand Oaks Blvd, Westlake Village, CA
91361, United States

Hours

Reviews

3.7
818 reviews
5 stars
348
4 stars
173
3 stars
124
2 stars
38
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with specific complaints about managers being disrespectful and dismissive.

Food Quality

Several reviews mentioned cold or poorly prepared food, including raw meat and incorrect orders, leading to dissatisfaction.

Cleanliness

While some customers noted clean dining areas, others reported dirty conditions and unkempt tables.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and quick service during their visits.

Pricing Concerns

Customers expressed frustration over high prices and additional charges for items that were previously included with meals.
  • MC
    Mart Camp
    Nov 4, 2025
    1.0
    Bad Custumer servive They char 1$ for a buffalo sauce that should come with the meal
  • DK
    Dimondback Kirby
    Oct 9, 2025
    1.0
    Absolutely worst service ever. Can't even answer a phone.
  • JM
    Jeff Moro
    Sep 29, 2025
    1.0
    Just went thru the drive thru and I ordered nuggets and told them bbq sauce. Paid, went to pick up food, and checked and there was no bbq in the bag. I told the lady bbq sauce. And she said 27 cents. I said. No. We’re is the bbq I get with my order. She repeated herself 27 cents. I told her no, I ask for bbq when I ordered and you get sauces with nugget orders. The other staff were cool, but this lady was rude. Not to mention the food was cold. I will not return to this McDonald’s ever again. If McDonald’s as a company is charging for sauces now, I will never visit another McDonald again.
  • RR
    Rocky Ray
    Sep 6, 2025
    1.0
    The service at this McDonalds is garbage. I purchased a delux breakfast and two large frappes for me and my sister. Please see my receipt . One of the drinks dropped and i asked the manager Anna Tamayo (black hair Latina lady) for a replacement. She got upset and claimed they ran out of frappes. She then tried to claim that I didn’t buy it like I was trying to scam her out of a $6 drink. After showing my receipt and the broken cup, with the coffee spilled everywhere, she tried to replace it with a small orange juice. I said no, give me a large I paid about $6 for that drink. This manager began to yell at me saying she doesn't have to give me anything. She called me a clown in front of everyone. All of this disrespect over a drink replacement request. Then she called the police saying she feels threatened and don't want me in the restaurant anymore. After all this uncalled for disrespect I said no let’s return our entire purchase and get a full refund. We will not patronize a company whose supervisor acts foolishly and treats us this way. We returned for our refund and the police was there. They went inside and got our refund for us. The police said why come here anyway, the service isn't great and the food isn't great either. He said (Chick FilA ) has better breakfast options like their breakfast burritos which is so good. and their service is great their motto is to turn a negative experience into a positive one. This lady is rude and weird. It was no reason to cause a scene and call the police on a customer asking for a drink replacement. We've lived here over 25yrs and has never had poor service until this woman started working here. We will never spend a dime at this place again. This happened today 9/6/25 around 9:30 to 10am.
  • BB
    Bigconman77
    Sep 1, 2025
    5.0
    Nice McDonalds, friendly attentive staff, gas a kids play place and plenty of seating.

Frequently Asked Questions About McDonald's

What are the operating hours for indoor dining at McDonald's in Westlake Village?

The indoor dining at McDonald's in Westlake Village is open daily from 4:30 AM to 11:00 PM.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 4:30 AM until midnight.