Dunkin'

4.1
435 reviews
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Business Details

30895 E Thousand Oaks Blvd, Westlake Village, CA
91362, United States
(818) 991-5555
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westlake Village, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
30895 E Thousand Oaks Blvd, Westlake Village, CA
91362, United States

Hours

Reviews

4.1
435 reviews
5 stars
240
4 stars
102
3 stars
38
2 stars
18
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful behavior from the manager and staff, leading to a negative experience.

Food Quality

Several reviews mentioned stale or poorly made donuts and inconsistent food quality, with some items being overpriced.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service, particularly during busy times.

Inconsistent Service

Customers expressed frustration with long wait times and incorrect orders, indicating a lack of consistency in service.
  • JJ
    JB
    Jan 1, 2026
    1.0
    Just like many of other reviews from customers, the older woman that seems to be the “manager” is an absolute disgrace. Rude, nasty, lacks the basic skills to properly deal with the public. STAY AWAY FROM THIS LOCATION AT ALL COSTS. In fact, if you had the misfortune to deal with this MONSTER, call Dunkin corporate and place a formal complaint.
  • AL
    Alejandro Lopez
    Dec 18, 2025
    1.0
    Closed before closing time and cashier inside just stared at me and then looked away
  • AN
    Ariana Nicole
    Oct 13, 2025
    1.0
    The manager was extremely rude to me! Accused me of lying and making up charges when my coffee wasn’t made right and asked for a remade because there was milk I was allergic to it was suddenly a problem! I work in coffee as well and have never been treated so poorly nor would I ever treat someone the way I was !! screamed at me for no reason! This was my local Dunkin and I’m so upset I will be having to find a new one.
  • AC
    A C
    Sep 15, 2025
    1.0
    Overpriced, the food tastes bad, and the manager (the one others have posted negative reviews about) doesn’t follow the rules and makes up her own. She is rude and unhelpful. Totally on a power trip. Won’t be ever giving any of my money to Dunkin ever again. Gross!
  • TW
    Theodore Williams
    Aug 28, 2025
    5.0
    My colleagues and I travel out to Ventura County for work. We stopped by before our last meeting of the day, with an order of roughly 10 drinks!! They were extremely quick with only two employees, polite, and didn’t mind our large order of drinks out of nowhere at the end of the day. I’d give them 100 stars if I could.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Westlake Village, CA?

Dunkin' in Westlake Village, CA is open every day from 5:00 AM to 6:00 PM for dine-in and from 5:00 AM to 5:30 PM for delivery.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.