Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Westlake Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.7
621 reviews
5 stars
283
4 stars
135
3 stars
53
2 stars
43
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking training.
Portion Sizes
Many customers complained about small portion sizes and stinginess with ingredients, often requiring multiple requests for adequate servings.
Cleanliness
The restaurant frequently received negative feedback regarding cleanliness, with dirty tables and overflowing trash cans being common complaints.
Food Quality
Several reviews noted inconsistent food quality, including issues with freshness and over-salting.
Management Issues
Customers expressed concerns about management, citing poor oversight and lack of responsiveness to customer complaints.
SS
Sean
4 days ago
1.0
The employees are rude and the food is disgusting. I love some chipotle but this location is very poorly managed
SS
SAB
Jan 29, 2026
3.0
Still serving small portions so I had to pay for double wife and I staff NO personality NO smile poor training .. the dining room was fillthy all tables were not cleaned my wife had to clean off the table was several employees working not one came to clean during the 30 minutes we dined it terrible this is a manager issue for not recognizing this unacceptable to have a manager that don’t care this is a giving a clean dining experience won’t go back to this location!!
DL
Daniel Lugo
Jan 20, 2026
4.0
Cameron was really nice and kind and made our nights more fun. The food was pretty good and the service was okay, people dont seem to smile as much in chipotles and i dont know why, but Cameron was smiling and that stood out. Definitely a solid chipotle location.
SN
sin n
Jan 19, 2026
1.0
The girl at the front doesn’t know how to make a bowl. She doesn’t understand any English what it appears like. She’s being stingy with the portions like she can’t add a couple extra pieces of meat saying the portion is for “one person” like what is she implying with that? She must be new there because she didn’t even offer the extra protein option she just said “you can’t have it it’s for one person” and then once we told her we want extra she messed up the bowl by putting salsa in it. We said sour cream not salsa! Now all that food goes to waste anyways. Please hire better people.
DT
DM Tang
Jan 15, 2026
4.0
We enjoy the food when it’s fresh and when we get our order right. At meal time this location can be pretty busy. Yesterday I ordered from the app and went in to pick it up I had to wait a few minutes with a few customers in line because there was only one guy busy the online order. I appreciate the work ethic the guy has. In the mean time somebody was moving the trash can out and back in, while three workers are working at the walk-in food prep lane. I am suggesting management to use two people at the online order station to fulfill and disperse the orders during rush hours. You know you can predict the time. The food was good this time. I have had experience when they gave me way too less food or get my order wrong or miss some items in my order, maybe due to new workers pushed to work without enough training. Look, I know it’s hard to find reliable labor at the salary level you offer, but you need to do what it takes to have quality control. I want you to succeed so I can eat chipotle twice a week, happily!
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill in Westlake Village?
Chipotle Mexican Grill in Westlake Village is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Westlake Village offer pickup and delivery services?
Yes, Chipotle Westlake Village offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Westlake Village?
It is located at 5754 Lindero Canyon Rd, Westlake Village, CA 91362, near US Bank, Panda Express, and Staples.
Can I order Chipotle online for delivery or pickup?
Yes, you can order online for delivery or in-store pickup via Chipotle's official website or app.
What type of food does Chipotle Westlake Village serve?
Chipotle serves customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How does Chipotle Westlake Village support sustainable food practices?
Chipotle prioritizes sourcing ingredients from farms that use humane and sustainable practices following their 'Food with Integrity' principles.
What nearby places can I visit before or after dining at Chipotle Westlake Village?
You might visit nearby spots like Starbucks for coffee, Panda Express for another dining option, or Staples for office supplies.
Are there financial services near Chipotle Westlake Village?
Yes, there are nearby financial services including U.S. Bank, US Bancorp Investments - Financial Advisors, and Wells Fargo Advisors.
Where can I find shipping and courier services close to Chipotle Westlake Village?
Close to Chipotle, there are several shipping options like UPS Authorized Shipping Outlet, UPS Alliance Shipping Partner, Amazon Locker - Ter, and PostalAnnex.
Does Chipotle Westlake Village accommodate the LGBTQ community?
Yes, this location welcomes LGBTQ customers and strives to provide an inclusive environment.
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