Business Details
About
Mexican Restaurant
Chipotle Westlake Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
5754 Lindero Canyon Rd, Westlake Village, CA
91362, United States
Hours
Reviews
3.7
614 reviews
5 stars
281
4 stars
131
3 stars
52
2 stars
43
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.
Cleanliness
Multiple customers reported dirty tables, overflowing trash cans, and a generally unkempt environment, indicating a significant cleanliness issue.
Portion Sizes
Many reviews mentioned consistently small portion sizes, with customers feeling they were not receiving adequate amounts of food for their money.
Food Quality
Several customers noted issues with food quality, including over-salted dishes and lack of fresh ingredients, leading to disappointment in their meals.
Management Issues
Frequent mentions of poor management practices, including staff training and ingredient availability, suggest a need for better oversight and organization.
- MIMegawatt Electric, Inc E.V Chargers installationJan 1, 20263.0Just not good quality of food and way to expensive
- RGRonald GonzalezDec 29, 20251.0You can't even buy food here without the employee in the front getting offended for asking for more portions, they are fighting to keep most of the food from you, why bother when panda express is right next door.
- JWJoshua WallsDec 29, 20255.0This Chipotle consistently delivers good food and friendly service. The vibe from the employees is among the best I've seen at a Chipotle. While it can see big lunch rushes, it’s just as common to stop in during quieter times. The store runs well no matter the pace. You can tell the GM really knows what she’s doing and sets a good tone for the managers and staff. It's a busy store. Sometimes that means things break. Also, every restaurant can get orders wrong. All you can hope for is good customer service if it ever happens to you. I've rarely had any issues but I can say that I have personally had great customer service every time at this location. They always make it right. Bonus points for the iced tea—surprisingly great and super refreshing. Nice and dark and not too watered down. Great afternoon caffeine boost.
- KWKevin WeaverDec 13, 20251.0"I experienced a significant issue with overcharging on a BOGO promotion. When I raised this concern, the manager/cashier, Stephanie, exhibited an extremely rude and unhelpful attitude, declining to resolve the mistake. This level of customer service is unacceptable, and I strongly advise future customers to be vigilant regarding their bill."
- JCJoe ChungNov 11, 20251.0No wonder there are bad reviews from others. This is a poor service/quality location! We recently ordered Uber Eats. They FORGOT to put meat in our steak bowl! It was a veggie bowl even though we paid for steak bowl. And to make matters worse, we ordered TWO BOWLS and they forgot and gave us only one. Incredibly disappointing experience. Steer clear and don’t waste the headache!
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill in Westlake Village?
Chipotle Mexican Grill in Westlake Village is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Westlake Village offer pickup and delivery services?
Yes, Chipotle Westlake Village offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Westlake Village?
It is located at 5754 Lindero Canyon Rd, Westlake Village, CA 91362, near US Bank, Panda Express, and Staples.
Can I order Chipotle online for delivery or pickup?
Yes, you can order online for delivery or in-store pickup via Chipotle's official website or app.
What type of food does Chipotle Westlake Village serve?
Chipotle serves customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How does Chipotle Westlake Village support sustainable food practices?
Chipotle prioritizes sourcing ingredients from farms that use humane and sustainable practices following their 'Food with Integrity' principles.
What nearby places can I visit before or after dining at Chipotle Westlake Village?
You might visit nearby spots like Starbucks for coffee, Panda Express for another dining option, or Staples for office supplies.
Are there financial services near Chipotle Westlake Village?
Yes, there are nearby financial services including U.S. Bank, US Bancorp Investments - Financial Advisors, and Wells Fargo Advisors.
Where can I find shipping and courier services close to Chipotle Westlake Village?
Close to Chipotle, there are several shipping options like UPS Authorized Shipping Outlet, UPS Alliance Shipping Partner, Amazon Locker - Ter, and PostalAnnex.
Does Chipotle Westlake Village accommodate the LGBTQ community?
Yes, this location welcomes LGBTQ customers and strives to provide an inclusive environment.