Location.com logo
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Brand Certified

Chipotle Mexican Grill

3.7
(621 reviews)

About

Mexican Restaurant
Chipotle Westlake Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5754 Lindero Canyon Rd, Westlake Village, CA
91362, United States

Hours

Reviews

3.7
621 reviews
5 stars
283
4 stars
135
3 stars
53
2 stars
43
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking training.

Portion Sizes

Many customers complained about small portion sizes and stinginess with ingredients, often requiring multiple requests for adequate servings.

Cleanliness

The restaurant frequently received negative feedback regarding cleanliness, with dirty tables and overflowing trash cans being common complaints.

Food Quality

Several reviews noted inconsistent food quality, including issues with freshness and over-salting.

Management Issues

Customers expressed concerns about management, citing poor oversight and lack of responsiveness to customer complaints.
  • SS
    Sean
    4 days ago
    1.0
    The employees are rude and the food is disgusting. I love some chipotle but this location is very poorly managed
  • SS
    SAB
    Jan 29, 2026
    3.0
    Still serving small portions so I had to pay for double wife and I staff NO personality NO smile poor training .. the dining room was fillthy all tables were not cleaned my wife had to clean off the table was several employees working not one came to clean during the 30 minutes we dined it terrible this is a manager issue for not recognizing this unacceptable to have a manager that don’t care this is a giving a clean dining experience won’t go back to this location!!
  • DL
    Daniel Lugo
    Jan 20, 2026
    4.0
    Cameron was really nice and kind and made our nights more fun. The food was pretty good and the service was okay, people dont seem to smile as much in chipotles and i dont know why, but Cameron was smiling and that stood out. Definitely a solid chipotle location.
  • SN
    sin n
    Jan 19, 2026
    1.0
    The girl at the front doesn’t know how to make a bowl. She doesn’t understand any English what it appears like. She’s being stingy with the portions like she can’t add a couple extra pieces of meat saying the portion is for “one person” like what is she implying with that? She must be new there because she didn’t even offer the extra protein option she just said “you can’t have it it’s for one person” and then once we told her we want extra she messed up the bowl by putting salsa in it. We said sour cream not salsa! Now all that food goes to waste anyways. Please hire better people.
  • DT
    DM Tang
    Jan 15, 2026
    4.0
    We enjoy the food when it’s fresh and when we get our order right. At meal time this location can be pretty busy. Yesterday I ordered from the app and went in to pick it up I had to wait a few minutes with a few customers in line because there was only one guy busy the online order. I appreciate the work ethic the guy has. In the mean time somebody was moving the trash can out and back in, while three workers are working at the walk-in food prep lane. I am suggesting management to use two people at the online order station to fulfill and disperse the orders during rush hours. You know you can predict the time. The food was good this time. I have had experience when they gave me way too less food or get my order wrong or miss some items in my order, maybe due to new workers pushed to work without enough training. Look, I know it’s hard to find reliable labor at the salary level you offer, but you need to do what it takes to have quality control. I want you to succeed so I can eat chipotle twice a week, happily!

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill in Westlake Village?

Chipotle Mexican Grill in Westlake Village is open daily from 10:30 AM to 11:00 PM.

Does Chipotle Westlake Village offer pickup and delivery services?

Yes, Chipotle Westlake Village offers both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: