Chipotle Mexican Grill

3.7
608 reviews
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Business Details

5754 Lindero Canyon Rd, Westlake Village, CA
91362, United States
(818) 597-1603
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Westlake Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5754 Lindero Canyon Rd, Westlake Village, CA
91362, United States

Hours

Reviews

3.7
608 reviews
5 stars
278
4 stars
131
3 stars
51
2 stars
43
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Cleanliness

Many customers reported that the restaurant was dirty, with overflowing trash cans and unclean tables, contributing to a negative dining experience.

Food Quality

Several reviews mentioned issues with food quality, including overly salty dishes, small portion sizes, and missing ingredients.

Management Issues

Frequent complaints about poor management practices, including staff shortages and lack of organization, were noted, leading to a decline in service quality.

Inconsistent Portions

Customers consistently reported receiving small portions and having to ask multiple times for adequate servings, which detracted from their overall satisfaction.
  • HP
    Henry Panah
    5 days ago
    1.0
    Dirty tables, poor service and a bunch of over worked cranky kids working.
  • JC
    Joe Chung
    Nov 11, 2025
    1.0
    No wonder there are bad reviews from others. This is a poor service/quality location! We recently ordered Uber Eats. They FORGOT to put meat in our steak bowl! It was a veggie bowl even though we paid for steak bowl. And to make matters worse, we ordered TWO BOWLS and they forgot and gave us only one. Incredibly disappointing experience. Steer clear and don’t waste the headache!
  • SI
    Suleman Ishaque
    Nov 5, 2025
    5.0
    Fast service, great food and readily available seating in a nice, calm environment.
  • NA
    Nima Aleagha
    Oct 28, 2025
    1.0
    Horrible experience, 1. They had a new trainee that had no clue what he was doing 2. I got home the meat was so salty that I had through out the entire food 3. Worst than anything else is there is no way on earth you can call the place and talk to someone, a dumb AI won’t let you connect with a live person in the store !!!!!!!! Never going back
  • RD
    robert deford
    Oct 14, 2025
    5.0
    Chipotle is always good! Meats were fresh and juicy, the staff is courteous, and the restaurant was clean.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill in Westlake Village?

Chipotle Mexican Grill in Westlake Village is open daily from 10:30 AM to 11:00 PM.

Does Chipotle Westlake Village offer pickup and delivery services?

Yes, Chipotle Westlake Village offers both in-store pickup and delivery services.