Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,045 reviews
5 stars
717
4 stars
353
3 stars
320
2 stars
166
1 star
489
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning cold or poorly prepared items.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and restrooms.
Staff Attitude
Customers noted a lack of professionalism and friendliness among staff, with some describing interactions as condescending or rude.
- RLR LeonardoDec 27, 20255.0Amaya, the sweetest and proficient. She went above and beyond to help me out at 3:50 a.m. my hat goes off to her. She’s management material for sure. Bravo McDonald’s, you guys did amazing with her!
- NRNicole RobinsonDec 26, 20254.0Prices are going up but quality is going down.
- PNPatricia NoriegaDec 20, 20251.0I do a lot of Google reviews, and I very rarely—if ever—leave a negative one. Unfortunately, I’ve had two disappointing experiences at this McDonald’s within the past week and a half, and I feel it’s important to share my experience. When I place an order, it’s usually for three people, and I’m very specific. I politely ask for the meals to be placed in separate bags so I don’t have to open everything and sort out whose food is whose. This includes making sure breakfast items come with the butter, syrup, and utensils they’re supposed to have. Despite being clear, my order was incorrect, and items I paid for were missing. What was most disappointing was that there was no acknowledgment, no offer to correct the mistake, no reimbursement, and no gesture to make it right. I ended up returning another time only because my son asked to stop for food. Otherwise, I wouldn’t have gone back. I didn’t say anything to him about my prior experience—I simply placed the order and hoped for better. Unfortunately, it was the same issue again. It’s sad because I’ve been going to McDonald’s for many, many years, and after reading the reviews, I now understand why there are so many negative ones. Consistency and attention to detail matter. Unfortunately I couldn’t order food for myself. I then stopped at Jack in the Box afterward and ordered two hash browns and two sausage patties à la carte. I asked—again—for separate bags, and the response was, “Sure, no problem.” The service was respectful, attentive, and kind. I even found myself repeatedly saying thank you because of how appreciated and respected I felt.
- LFLisa FloryDec 19, 20251.0Cashier in drive through very rude and condescending. Assistant manager not much better. Just fyi when receiving a complaint from a paying customer, lead with understanding and an apology. Don’t get an attitude too. Truly laughable how your “training” assistant manager doesn’t know how to handle a complaint and gets mad when the customer voices their issue. I wasn’t upset about the store policy, I was disturbed by the way I was spoken to first by the rep at the drive thru and then the assistant manager.
- AZArthur ZatikyanDec 18, 20251.0McFlurry Oreo they adding less ice cream and u pay 5$ for what that’s outrageous
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 11920 Wilshire Blvd?
McDonald's at 11920 Wilshire Blvd is open 24 hours every day of the week.
Is the drive-through at this McDonald's location open 24 hours?
The drive-through operates 24 hours on most days; on Wednesday and Thursday, it operates from 4:00 AM to 3:00 AM the next day.
Can I order delivery from this McDonald's?
Yes, delivery is available 24/7 through McDonald's website or via the McDonald's app, including same-day and no-contact delivery options.
What payment methods are accepted at the McDonald's on Wilshire Blvd?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer WiFi and mobile ordering?
Yes, the location provides WiFi and supports mobile ordering, mobile offers, and McDelivery services.
Where can I find the McDonald's full menu online?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Can I earn rewards at this McDonald's location?
Yes, through MyMcDonald's Rewards, customers can earn points for free food; learn more at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby dining options are available around McDonald's Wilshire Blvd?
Nearby dining includes Belle Vie Food & Wine (French restaurant), Upper Crust Pizzeria, and Doner Corner (Mediterranean/Turkish). Customers can enjoy diverse cuisines before or after visiting McDonald's.
Are there nearby retail stores or fitness centers near McDonald's for visitors?
Yes, Ross Dress for Less offers clothing shopping close by, and California Home Fitness as well as Ultimate Performance Los Angeles provide gym facilities nearby.
How can nearby places enhance my visit to McDonald's on Wilshire Blvd?
You can combine your visit with nearby spots like The Block Brentwood for boxing classes, or enjoy a meal at other local restaurants such as Fatburger or California Pita & Grill. This makes for a convenient and enjoyable outing.