McDonald's

3.3
2027 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11920 Wilshire Blvd, West Los Angeles, CA
90025, United States

Hours

Reviews

3.3
2,027 reviews
5 stars
709
4 stars
349
3 stars
320
2 stars
165
1 star
484

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, particularly from certain staff members, including rude behavior and mistakes with orders.

Order Accuracy

Many reviews highlighted issues with missing items and incorrect orders, suggesting a lack of attention to detail.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty tables and restrooms being a common complaint.

Food Quality

While some customers enjoyed the food, there were multiple reports of cold or poorly prepared items, impacting overall satisfaction.

Parking and Space

The location was criticized for having limited parking and being too small, which contributed to a crowded and uncomfortable dining experience.
  • KK
    Kevin Kauffman
    1 day ago
    5.0
    Martin is great at cashier. Has typical menu items. Use App McDonald has good one as get points for free food and discounts.
  • EL
    Erika Lopez
    3 days ago
    1.0
    Bad service I drive thru in the morning i always get my coffee because its close to my job the older manager doesn't eye contact when she's giving me my order and dining in take for ever to get my food
  • KD
    Khuong Do
    Nov 14, 2025
    5.0
    Top notch service, food quality and lowest price of any nearby McDonald's restaurant.
  • E7
    eeyore 7485
    Oct 21, 2025
    1.0
    Update: The manager that is a hispanic older lady with glasses is the one with attitude and poor service (seems like others also say it's the one with glasses). There is a black lady who was really on top of things and she was great. I am still not changing the rating because the first manager was SO horrible, and rude. Thank you for the link, will put in a formal complaint. Terrible service from the Manager
  • DG
    Dani Gordon
    Oct 20, 2025
    5.0
    McDonald’s continues to be a reliable go-to for a quick, tasty meal. The service was fast and friendly, and my order was hot, fresh, and exactly right. The fries were perfectly crispy, and the Big Mac was just as satisfying as ever. Whether you're on the road or just need a quick bite, McDonald’s delivers every time. Clean location, easy ordering (love the mobile app), and great value. Can’t go wrong with a classic!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 11920 Wilshire Blvd?

McDonald's at 11920 Wilshire Blvd is open 24 hours every day of the week.

Is the drive-through at this McDonald's location open 24 hours?

The drive-through operates 24 hours on most days; on Wednesday and Thursday, it operates from 4:00 AM to 3:00 AM the next day.