Business Details
About
Mexican Restaurant
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
173 reviews
5 stars
120
4 stars
22
3 stars
10
2 stars
5
1 star
16
- STSam TanNov 4, 20253.0I’m really disappointed with my experience ordering from El Pollo Loco Catering. I placed my order directly through their website, expecting it to be handled by their team — not outsourced to DoorDash. If I wanted to use a third-party service, I would have, but I trusted El Pollo Loco to manage their own catering deliveries. Unfortunately, that trust was misplaced. The DoorDash driver ignored my calls, answered only once, and completely failed to follow the delivery instructions I provided. He dropped the food off at a residential address instead of our office, and no one there had any idea what was going on. I had to walk almost a mile from my office to pick up. What made this situation worse was how both companies handled it afterward. DoorDash refused to take any responsibility, and El Pollo Loco wouldn’t help because “it was a DoorDash delivery” — even though I ordered directly from their site. That’s not acceptable. My whole experience was ruined because of this handoff to DoorDash. I expected professionalism and reliability from El Pollo Loco’s catering service, but instead I was left with no refund and no accountability from anyone involved.
- TCTom COct 29, 20255.0Bardzo miła obsługa, szybkie przygotowanie, bardzo dobre. Polecam
- JMJason MasaiOct 19, 20255.0The BBQ chicken is so good. Option for corn tortillas, heck yeah!
- ASAlejandro SalazarOct 14, 20255.0Un lugar increíble donde la comida es muy deliciosa y la atención es excelente, gracias a Ofelia por su atención, por su linda actitud y por el delicioso avocado que preparó
- MRMatthew RichardsonSep 27, 20252.0Best part of my meal was the free parking. I ordered the Queso Crunch Chicken Burrito. What I received was lots of rice, no crunch (unless you count the edge cuts chicken debris). The other bits of chicken were a soggy salt bomb. The little cups of salsa behind the counter are only half filled (another solid shrinkflation move). Gross all around.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in West Hollywood?
El Pollo Loco in West Hollywood is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in West Hollywood?
El Pollo Loco is located at 8601 Santa Monica Blvd, West Hollywood, CA 90069, US.
Can I order food from El Pollo Loco online?
Yes, you can order food online through their menu at https://order.elpolloloco.com/menu/.
Does El Pollo Loco accept credit card payments?
El Pollo Loco accepts American Express, Discover, Mastercard, and Visa credit cards.
Does El Pollo Loco offer drive-through service?
Yes, El Pollo Loco offers a drive-through service at this location.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco in West Hollywood.
How can I contact El Pollo Loco in West Hollywood?
You can contact El Pollo Loco by phone at +1 323-443-8233 or via email at epl3896@eplfranchisee.com.
Is there parking validation available at El Pollo Loco?
Yes, El Pollo Loco offers Traders Joe parking validation.
What nearby entertainment options are there around El Pollo Loco?
Nearby, you can visit Nev Productions, an event planning and concert venue, which is a great option for arts and entertainment before or after your meal.
Are there any retail stores near El Pollo Loco?
Yes, nearby retail options include Frontrunners, a shoe and sportswear store, and GNC, a health market specializing in vitamins and supplements.
What professional services are located close to El Pollo Loco?
Close to El Pollo Loco, you can find various professional services including Arndt Enterprises LLC for internet marketing and accounting, and The Law Office of Jordan Gaytan offering legal services.