Business Details
About
Mexican Restaurant
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
175 reviews
5 stars
121
4 stars
22
3 stars
10
2 stars
5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and attentive, while others reported rude behavior from management.
Food Quality
Food quality is inconsistent; while many enjoyed the flavors, several customers experienced issues with dryness and portion sizes.
Cleanliness
The restaurant is frequently noted for its cleanliness, with many customers appreciating the tidy dining area and restrooms.
Pricing
Customers expressed concerns about higher prices compared to other locations, with some feeling the value did not match the cost.
- CPChris PDec 1, 20251.0Warning: DO NOT TAKE A LUNCH BREAK HERE. Took 20+ minutes to produce nothing but a refund for an online order and then all of a sudden wanted to act like the order exists so it was a priority last minute. I just get a refund nowadays, calling corporate doesn’t make things work any quicker in the moment. Once these stores start shutting then people will realize how much they appreciated the opportunity to work in this country’s food service industry. The argumentative approach and attitude when a receipt is purchased and the outrage experienced from management when a refund is requested was not acceptable by any means. Won’t be coming back.
- LZLuis ZamoraNov 23, 20255.0Great customer service team
- STSam TanNov 4, 20253.0I’m really disappointed with my experience ordering from El Pollo Loco Catering. I placed my order directly through their website, expecting it to be handled by their team — not outsourced to DoorDash. If I wanted to use a third-party service, I would have, but I trusted El Pollo Loco to manage their own catering deliveries. Unfortunately, that trust was misplaced. The DoorDash driver ignored my calls, answered only once, and completely failed to follow the delivery instructions I provided. He dropped the food off at a residential address instead of our office, and no one there had any idea what was going on. I had to walk almost a mile from my office to pick up. What made this situation worse was how both companies handled it afterward. DoorDash refused to take any responsibility, and El Pollo Loco wouldn’t help because “it was a DoorDash delivery” — even though I ordered directly from their site. That’s not acceptable. My whole experience was ruined because of this handoff to DoorDash. I expected professionalism and reliability from El Pollo Loco’s catering service, but instead I was left with no refund and no accountability from anyone involved.
- TCTom COct 29, 20255.0Bardzo miła obsługa, szybkie przygotowanie, bardzo dobre. Polecam
- JMJason MasaiOct 19, 20255.0The BBQ chicken is so good. Option for corn tortillas, heck yeah!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in West Hollywood?
El Pollo Loco in West Hollywood is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in West Hollywood?
El Pollo Loco is located at 8601 Santa Monica Blvd, West Hollywood, CA 90069, US.
Can I order food from El Pollo Loco online?
Yes, you can order food online through their menu at https://order.elpolloloco.com/menu/.
Does El Pollo Loco accept credit card payments?
El Pollo Loco accepts American Express, Discover, Mastercard, and Visa credit cards.
Does El Pollo Loco offer drive-through service?
Yes, El Pollo Loco offers a drive-through service at this location.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco in West Hollywood.
How can I contact El Pollo Loco in West Hollywood?
You can contact El Pollo Loco by phone at +1 323-443-8233 or via email at epl3896@eplfranchisee.com.
Is there parking validation available at El Pollo Loco?
Yes, El Pollo Loco offers Traders Joe parking validation.
What nearby entertainment options are there around El Pollo Loco?
Nearby, you can visit Nev Productions, an event planning and concert venue, which is a great option for arts and entertainment before or after your meal.
Are there any retail stores near El Pollo Loco?
Yes, nearby retail options include Frontrunners, a shoe and sportswear store, and GNC, a health market specializing in vitamins and supplements.
What professional services are located close to El Pollo Loco?
Close to El Pollo Loco, you can find various professional services including Arndt Enterprises LLC for internet marketing and accounting, and The Law Office of Jordan Gaytan offering legal services.