Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Hills,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
435 reviews
5 stars
199
4 stars
68
3 stars
61
2 stars
22
1 star
85
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, missing items, and disorganized staff leading to frustrating experiences.
Food Quality
Mixed reviews on food quality, with many complaints about dry, overcooked chicken and incorrect orders, while some praised the freshness and taste.
Cleanliness
Several reviews highlighted cleanliness issues in the dining area, with reports of trash and unclean tables.
Customer Service
While some staff were noted for being friendly and accommodating, there were numerous complaints about poor customer service and unprofessional behavior.
Operational Problems
Customers expressed frustration over inconsistent opening hours and long wait times, particularly during peak hours.
- MGMark GambinoSep 25, 20251.0This place has got to be the worst El Pollo Loco I have ever been to. Dirty restaurant unprofessional servers bought some soup got home and it was ice cold terrible. Terrible experience.
- JAJose AriasAug 24, 20254.0Las personas que atienden en la ventanilla son geniales y amigables, saludos cordiales,
- FHFred HAug 12, 20255.0Much better and healthier I believe then McDonald's and other fast food chains
- OGOscar R GonzalezJul 29, 20255.0Friendly, fast and efficient staff
- PMPersia MehrianJun 12, 20255.0I had a free large drink reward on the app but couldn't redeem it in store. I showed Danny and he gave me the drink anyway without redeeming the reward. excellent food and excellent service. Danny was very nice and made sure I got my drink and my order. Will continue to come back.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in West Hills?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sundays from 10:30 AM to 10:00 PM.
Where is El Pollo Loco located in West Hills?
El Pollo Loco is located at 6430 Platt Ave, West Hills, CA 91307, USA.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food specializing in fire-grilled chicken entrees and handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer drive-through services?
Yes, El Pollo Loco in West Hills has a drive-through service for customer convenience.
Which payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Can I order food online or via an app from El Pollo Loco?
Yes, you can order from their menu online at https://order.elpolloloco.com/menu/ or through their El Pollo Loco mobile app available on the Apple App Store.
Are there other restaurants near El Pollo Loco in West Hills?
Yes, nearby restaurants include Wendy's and McDonald's, both fast food and burger options, as well as Poke Poke Bar and Bagelicious, offering diverse dining choices.
What nearby amenities can customers visit before or after dining at El Pollo Loco?
Customers can visit Platt Village Shopping Center for shopping or get their hair styled at King & Co Hair Styling and Sarah4Hair at King & Company Hair Salon, both nearby beauty salons.
Where can I find banking or financial services close to El Pollo Loco?
Nearby financial services include Wells Fargo Bank and Wells Fargo Advisors for banking and investment needs.