McDonald's

3.8
1806 reviews
Get DirectionsCallWebsite

Business Details

2501 South Azusa, West Covina, CA
91791, United States
(626) 961-4828
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2501 South Azusa, West Covina, CA
91791, United States

Hours

Reviews

3.8
1,806 reviews
5 stars
805
4 stars
366
3 stars
272
2 stars
115
1 star
248

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews mentioned cold or overcooked food, with several customers expressing dissatisfaction with the quality of their meals.

Cleanliness

Several customers noted that the restaurant was dirty, with trash on the floors and unclean tables.

Management Concerns

Multiple reviews indicated a need for better management and staff training to improve overall service and customer experience.
  • DO
    Dominic Olguin
    1 day ago
    1.0
    Tried to order and employee was trying to rush me and I ordered a qpc with cheese plain and got a Big Mac and also ordered a McKispy with not pickles and got nothing just chicken no sauce no nothing
  • ZZ
    ZombieRekt
    Jan 5, 2026
    1.0
    People here mess up doordash orders in the regular. How do you not read correctly and have a job?
  • BR
    Britney Recinos
    Dec 5, 2025
    1.0
    Ordered online for curbside and took like 15-20 for the Grinch meal. My food was already cold when i got it.
  • JH
    Jennifer Hall
    Dec 3, 2025
    1.0
    Please stop making me park for my food. It is the main reason I hate this location. An actual employee even said it was new management. Please management get your act together stop it.
  • FT
    Francis La Torre
    Dec 2, 2025
    1.0
    They always put the least qualified kids with the worst customer service skills at the drive through. I used the drive through today 12/2/25 at approximately 3:20pm and was given my food by a girl with drawn in eyebrows who didn’t even greet us just handed us our happy meal and McFlurrys. Since I didn’t care for the gift card and receipt I kindly asked her to dispose of it for me. She came up with a policy on the fly about not being able to take any trash from customers. Trash? A Mc Donalds receipt and a Mc Donald’s gift card? Since when has that been a policy? I’m going to contact the main office email on the receipt to find out about this policy. I don’t like it when people make things up just because they are lazy, and don’t want to be helpful.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 2501 South Azusa, West Covina?

McDonald's is open 24 hours a day, 7 days a week at this location.

Is the drive-thru at McDonald's West Covina location open all day?

Yes, the drive-thru is open 24/7 every day of the week.