Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Covina,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
506 reviews
5 stars
227
4 stars
100
3 stars
56
2 stars
33
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive staff, with several experiences of poor service and lack of assistance.
Food Quality
Feedback on food quality was mixed; while some enjoyed the chicken, others complained about flavor, portion sizes, and freshness.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and problems with the drive-thru service.
Cleanliness
Some customers noted cleanliness issues in the dining area and concerns about food safety.
Staffing Issues
Several reviews mentioned understaffing, leading to long wait times and service delays.
- RGRene GeeOct 20, 20251.0My previous recent experience was poor at this location. When I tried using a coupon, it didn't go through and at the same time the representative taking my order was being dismissive and unhelpful.
- APadriana pinedaOct 16, 20254.0Service was fast but the staff is not so friendly and don't even smile. Not really accommodating.
- RRReviewsOct 10, 20252.0I can't really justify returning here. I don't know but I just felt that the lady was mean but at least a male worker seemed nice and had a bit of a conversation. Food wise, the chicken doesn't really have a lot of flavor and I guess the rice can somehow help but yeah I tried it out on a whim and felt that the price and taste isn't for me. I accidentally ordered an add on thinking I was suppose to add it for the chicken to be included 😅🙇♂️
- GVGabriela VelasquezSep 27, 20251.0The evening staff on a Saturday are the worst. Disrespectful, and disregarding the customers. Judging the customers for asking questions about the menu.
- AGAndrea GarciaSep 14, 20251.0Staff was horrible and rude, I found a bug in my food and lady who I think is the manager tried telling me it wasn’t a bug and called me crazy. They took forever to give me my food and on top of that a bug in my food?!?!? Stay away from this horrible place and spend your hard earned money somewhere else!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in West Covina?
El Pollo Loco in West Covina is open daily from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in West Covina?
El Pollo Loco is located at 2312 S Azusa Ave, West Covina, CA 91792.
Can I order El Pollo Loco food online or through an app?
Yes, you can order online at https://order.elpolloloco.com/menu/s-azusa-ave-amar-rd or via the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there Wi-Fi available at El Pollo Loco in West Covina?
Yes, free Wi-Fi is available for customers at this location.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Wendy's for burgers, Panda Express for Chinese food, and Round Table Pizza for Italian cuisine.
What nearby amenities can help with parking or shopping close to El Pollo Loco?
The Heights At West Covina shopping center nearby offers parking and various retail stores including Target Store West-Covina-South.
How can nearby transportation or services facilitate my visit to El Pollo Loco?
You can find nearby rental services such as Penske Truck Rental if you need a vehicle and Wells Fargo ATM for convenient banking close to El Pollo Loco.