Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Covina,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
809 reviews
5 stars
387
4 stars
186
3 stars
88
2 stars
43
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently mentioned issues with overcooked or dry chicken, while some praised the flavor and freshness of certain dishes.
Customer Service
Many reviews highlighted poor customer service, including rude staff and incorrect orders, although a few customers noted positive experiences with specific employees.
Cleanliness
Several customers reported unsanitary conditions, particularly in restrooms, while others appreciated the cleanliness of the restaurant.
Order Accuracy
A significant number of reviews indicated that orders were often incorrect or incomplete, leading to customer frustration.
Value for Money
Some customers felt that portion sizes were small for the price, while others found the food to be a good value.
- JSJuan SerranoSep 23, 20255.0We stop at El Pollo Loco they have dayly specials for $5 every day is diferent special today Tuesday they have the Bowl Rice & bean's with chicken for $4.99 with taxes see our pictures was Delicious good portion for 1 person
- TKTom KostJun 14, 20251.0The 3rd time I've gone here and it's the 3rd time I've not gotten what I ordered and paid for. I'd recommend going to the one on Azusa rather than Vincent.
- CGChristina GarrettJan 31, 20201.0Wings were horrible! Tasted like left over wings they threw sauce on. Do not waste your money! Wings are not your lane, do what you do best...sodas! Leave it at that!
- EREddie RegaladoAug 26, 20195.0This establishment is really great.love the food.great cusromer service .friendly workers .
- MRMichiko RobinsonJul 3, 20195.0Good food
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in West Covina?
El Pollo Loco in West Covina is open daily from 9:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order online or via an app for El Pollo Loco?
Yes, you can order online via their website or through the El Pollo Loco app available on the App Store.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco have catering services available?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco in West Covina offers a drive-through option for convenient service.
Where is El Pollo Loco located in West Covina?
El Pollo Loco is located at 451 S Vincent Ave, West Covina, CA 91790, USA.
Which nearby restaurants can I visit along with El Pollo Loco?
Nearby restaurants include McDonald's, Del Taco, Subway, Starbucks, Pizza Hut, and Taqueria Metro Basilica, offering a variety of fast food, Mexican, and other dining options.
Are there any coffee shops near El Pollo Loco where I can enjoy a drink before or after my meal?
Yes, there are several Starbucks locations nearby where you can enjoy coffee or smoothies before or after your visit to El Pollo Loco.
If I need automotive services while visiting El Pollo Loco, what nearby options are available?
Nearby automotive service providers include Big O Tires, America's Tire, Honest-1 Auto Care, and Royalty Auto Glass for repairs, tire services, and auto glass.