Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Covina,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
813 reviews
5 stars
390
4 stars
186
3 stars
89
2 stars
43
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with complaints about dry and overcooked chicken, as well as missing items in orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of responsiveness to complaints.
Cleanliness
Several customers noted cleanliness issues, particularly in restrooms and overall restaurant maintenance.
Speed of Service
Many reviews mentioned long wait times for food, both in-store and at the drive-thru, contributing to a frustrating experience.
- GRGracie R.Dec 16, 20253.0Not the best El Pollo loco. Several rock hard pieces of chicken in my taco. Don't the employees pay any attention to what they're putting in the food?
- JRJose RamirezNov 29, 20255.0Quic service and clean restaurant
- JSJuan SerranoSep 23, 20255.0We stop at El Pollo Loco they have dayly specials for $5 every day is diferent special today Tuesday they have the Bowl Rice & bean's with chicken for $4.99 with taxes see our pictures was Delicious good portion for 1 person
- AAAJJul 3, 20235.0With Daughter, Grandson, & my wife Nice lunch. Good food. Great service. Very clean too.
- KSKen ShubinMay 30, 20185.0Good service, Good food
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in West Covina?
El Pollo Loco in West Covina is open daily from 9:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order online or via an app for El Pollo Loco?
Yes, you can order online via their website or through the El Pollo Loco app available on the App Store.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco have catering services available?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco in West Covina offers a drive-through option for convenient service.
Where is El Pollo Loco located in West Covina?
El Pollo Loco is located at 451 S Vincent Ave, West Covina, CA 91790, USA.
Which nearby restaurants can I visit along with El Pollo Loco?
Nearby restaurants include McDonald's, Del Taco, Subway, Starbucks, Pizza Hut, and Taqueria Metro Basilica, offering a variety of fast food, Mexican, and other dining options.
Are there any coffee shops near El Pollo Loco where I can enjoy a drink before or after my meal?
Yes, there are several Starbucks locations nearby where you can enjoy coffee or smoothies before or after your visit to El Pollo Loco.
If I need automotive services while visiting El Pollo Loco, what nearby options are available?
Nearby automotive service providers include Big O Tires, America's Tire, Honest-1 Auto Care, and Royalty Auto Glass for repairs, tire services, and auto glass.