Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
While some customers enjoyed the wings and other menu items, many complained about food being overcooked, cold, or not as expected.
Management Concerns
Several reviews highlighted issues with management, including rudeness and lack of responsiveness to customer complaints.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the environment while others noted cleanliness issues and loud music.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and attentiveness.
AM
Andres Maldonado
Nov 17, 2025
5.0
Great service!!!! Dined in. Host was excellent 👍
SP
SOVEREIGN PAT
Nov 4, 2025
3.0
I have had the ayce bone-in wings deal, burger & wings deal, and boneless wings deal. The wings & fries have a lot of salt, which you can taste more than the sauces on the wings.
PH
patricia hernandez
Oct 30, 2025
5.0
I went a little early and sat at the bar. Jenna H. was very nice, with a cute personality!
CC
Candice
Oct 27, 2025
1.0
Yesterday a friend and I decided to go to this West Covina’s Buffalo Wild Wings location. I will NEVER recommend anyone to go to this establishment. The service that I received was unacceptable! I ordered my usual lemon pepper, chicken wings, all flats and lemon pepper fries. To my surprise shortly after I finish my meal, I immediately started sweating I felt an Indescribable pain in my stomach. I immediately got up to and vacate the restaurant . I ended up vomiting multiple times due to food poisoning from this horrible restaurant . Due to the lack of preparation and cleanliness from the from the cooking staff. This restaurant waiting staff is unprofessional, disorganized, and poorly trained. I’m disgusted from my experience at this establishment and I will never return to any of the Buffalo wild wings locations in the future
NF
NyLeah Ford
Oct 26, 2025
2.0
Listen… I didn’t have time to leave this review on Friday (10/24), but today? Oh, I got the time.
Let’s talk about this Buffalo Wild Wings location that apparently specializes in everything except wings or good service.
The website was down, so I had to call in my order like it’s 2006. The employee told me it’d be ready in 20 minutes. Cool. I show up in 30 just to give them grace — only to find out my order hadn’t even been started. Not in the fryer, not on a ticket, not even a thought in somebody’s mind. So now I’m standing there waiting another 30 minutes for what was supposed to be a simple pickup.
I paid $38 for 15 wings and regular fries. What I actually got? 10 wings and cold fries.
I left so upset — not just at the missing wings, not just at the sad fries, but at the audacity — that I spent the rest of the weekend teaching myself how to make chicken at home. And guess what? I did it better. So congratulations, Buffalo Wild Wings, your customer service was so bad it turned me into a chef! Aaaaaaye!
Check out my pic though!
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in West Covina specialize in?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the operating hours for Buffalo Wild Wings in West Covina?
They are open from 10:30 AM to midnight from Monday to Saturday, and on Sunday from 11:00 AM to midnight, with extended hours until 2:00 AM Tuesday through Sunday.
Where is Buffalo Wild Wings located in West Covina?
The restaurant is located at 2548 East Workman Avenue, West Covina, CA 91791.
How can I contact Buffalo Wild Wings in West Covina?
You can reach them by phone at +1 626-967-9888.
Does Buffalo Wild Wings in West Covina offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant along with being a sports bar and chicken wings restaurant.
Where can I find more information about Buffalo Wild Wings West Covina online?
You can visit their official page at https://www.buffalowildwings.com/locations/us/ca/west-covina/2548-east-workman-avenue/sports-bar-687/
What other dining options are near Buffalo Wild Wings in West Covina?
Nearby dining options include Jersey Mike's Subs, Flame Broiler, AHI Hawaiian BBQ, Stinkin Crawfish of West Covina, and several pizza restaurants like Hala's Pizzeria and Dalia's Pizza.
Are there any wellness or beauty services near Buffalo Wild Wings in West Covina?
Yes, close by you can find Magic Hand Massage, My Lash Bar, and Cherry Blossom Nail Salon for beauty and spa services.
What automotive services are available near Buffalo Wild Wings in West Covina?
Nearby automotive services include Eastland Repair And Tire, Trojan Tires, Eastland Repair & Tire Center, C. Salgado Sales and Leasing, Envision Toyota of West Covina, and Trophy West Covina Nissan Dealership.
What other amenities are close to Buffalo Wild Wings that customers might find useful?
Nearby amenities include First Financial Credit Union for banking needs, The Vitamin Shoppe for supplements, and T-Mobile for mobile phone services.