Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Watsonville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.9
498 reviews
5 stars
230
4 stars
128
3 stars
64
2 stars
30
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and attentive service, with specific mentions of staff being helpful and polite.
Food Quality
While many enjoyed the food, there were consistent complaints about the chicken being overcooked, dry, or small in portion.
Cleanliness Issues
Several reviews highlighted cleanliness problems in the restaurant, including dirty tables and unsanitary conditions.
Order Accuracy
Multiple customers reported issues with incorrect orders and long wait times, indicating a lack of consistency in order fulfillment.
Value for Money
Some customers felt that the prices were not reflective of the quality received, particularly regarding portion sizes and food quality.
- XSXandra SwimwearOct 24, 20255.0I haven’t been to an el pollo loco since I was in high school, but I had to drive to Watsonville for at and t. I was super hungry and thought I’d try it out after over 20 years. The service was unbelievably good. A gentleman saw me standing there looking confused and he came around and started helping me. Got my order in , then another lady came out to drop somebody’s order at their table and she smiled and greeted me on her way. Excellent service. The food was also good!
- MHmartin hernandezAug 12, 20251.0Mal servicio
- ASAndy SalmonJul 16, 20254.0Good for fast food. The service was great but kinda sketchy around the restaurant. A couple of homeless walking by.
- PCPoly ContrerasJul 11, 20255.0Excelente
- MCmanuel cruzJun 26, 20255.0Simply delicious , better than kfc and Popeyes.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Watsonville, CA?
El Pollo Loco in Watsonville is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Watsonville?
It is located at 1401 North Main Street, Watsonville, CA 95076, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco serves fresh, authentic Mexican cuisine specializing in fire-grilled chicken and handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer online ordering or a mobile app?
Yes, you can order online through their menu at https://order.elpolloloco.com/menu/ or use the El Pollo Loco mobile app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco Watsonville?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Watsonville provide catering or drive-through services?
Yes, the location offers catering services and has a drive-through for customer convenience.
How can I contact El Pollo Loco Watsonville by phone or email?
You can call them at +1 831-728-2941 or email at epl3817@eplfranchisee.com.
Which nearby places can I visit before or after dining at El Pollo Loco Watsonville?
You can visit Ramsay Park Family Center for outdoor activities, or stop by GameStop if you're interested in video games and hobbies.
Are there other dining options near El Pollo Loco in Watsonville?
Yes, nearby dining options include Del Taco, Sushi Garden Watsonville, Donut King, Pizza Hut Express, La Manzana Bakery, China Garden, and La Buena Taqueria and More.
What nearby stores or services can be found around El Pollo Loco Watsonville?
You can find Target Store Watsonville for shopping, CVS Pharmacy for healthcare needs, Metro by T-Mobile or AT&T stores for mobile services, and Valvoline Instant Oil Change for automotive care.