Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Walnut,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
553 reviews
5 stars
261
4 stars
108
3 stars
64
2 stars
28
1 star
92
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and poor customer service experiences.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about dry chicken, incorrect orders, and small portion sizes.
Cleanliness
The restaurant was noted to be clean, but some customers pointed out that the facilities needed attention.
Staff Attitude
Several reviews highlighted rude or indifferent staff behavior, impacting the overall customer experience.
Limited Dining Options
Customers expressed frustration over the dining area being closed and reliance on drive-thru only service.
- DVDaniel VAug 21, 20252.0Service is good , restaurant is clean the only bad thing about this location is some of the food , they're not using fresh ingredients and the amount of chicken is not what you paid for , I asked for a double portion of chicken is looks the same as regular portion .
- VCVisions By Anna CorralJul 15, 20255.0Online app order so I can eat while working....
- RRRosyJul 1, 20255.0delicious😛
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Walnut, CA?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sundays.
Does El Pollo Loco in Walnut offer delivery services?
Yes, El Pollo Loco in Walnut offers delivery services.
What types of cuisine does El Pollo Loco in Walnut specialize in?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and handmade guacamole, salsas, and dressings.
Where is El Pollo Loco located in Walnut?
El Pollo Loco is located at 21610 Valley Blvd, Walnut, CA 91789, USA.
Can I order online or via an app from El Pollo Loco Walnut?
Yes, you can order online through their website or use the El Pollo Loco app available in the Apple App Store.
What payment methods are accepted at El Pollo Loco in Walnut?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer catering services at the Walnut location?
Yes, catering services are available at El Pollo Loco in Walnut.
Is there free Wi-Fi available at El Pollo Loco in Walnut?
Yes, El Pollo Loco in Walnut offers free Wi-Fi for customers.
What are some nearby places to visit after dining at El Pollo Loco in Walnut?
After dining at El Pollo Loco, customers can visit nearby places like Michaels Stores for arts and crafts shopping, Walnut Police Station if needed, or enjoy a coffee at Starbucks nearby.
How can nearby transit or locations help when visiting El Pollo Loco in Walnut?
Nearby locations such as the UPS Access Point and Walnut Police Station help provide convenient services and safety while visiting El Pollo Loco, and nearby restaurants like In-N-Out Burger offer alternative dining options close by.