Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Walnut,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
555 reviews
5 stars
260
4 stars
109
3 stars
64
2 stars
29
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, unhelpful staff, and long wait times, particularly in the drive-thru.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about dry chicken, incorrect orders, and small portion sizes.
Cleanliness
Some customers noted that the restaurant was clean, but others pointed out that the facilities needed attention.
Atmosphere
The atmosphere was described as lacking, with low lighting and a plain feel, contributing to an overall unsatisfactory dining experience.
- TMTheo MisarasDec 24, 20254.0The food is decent and reminds me of homemade cooking. However, the low lighting and lack of atmosphere make it feel pretty plain.
- DCdina colomaDec 8, 20252.0I paid about $13 for a chicken meal breast and wing. And the breast was smaller then a tight!! Smh!!!
- DVDaniel VAug 21, 20252.0Service is good , restaurant is clean the only bad thing about this location is some of the food , they're not using fresh ingredients and the amount of chicken is not what you paid for , I asked for a double portion of chicken is looks the same as regular portion .
- OPO PerezOct 16, 20185.0This Pollo Loco in Walnut is very clean and employees are nice. The one in West Covina and the Heights is dirty and needs a major change
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Walnut, CA?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sundays.
Does El Pollo Loco in Walnut offer delivery services?
Yes, El Pollo Loco in Walnut offers delivery services.
What types of cuisine does El Pollo Loco in Walnut specialize in?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and handmade guacamole, salsas, and dressings.
Where is El Pollo Loco located in Walnut?
El Pollo Loco is located at 21610 Valley Blvd, Walnut, CA 91789, USA.
Can I order online or via an app from El Pollo Loco Walnut?
Yes, you can order online through their website or use the El Pollo Loco app available in the Apple App Store.
What payment methods are accepted at El Pollo Loco in Walnut?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer catering services at the Walnut location?
Yes, catering services are available at El Pollo Loco in Walnut.
Is there free Wi-Fi available at El Pollo Loco in Walnut?
Yes, El Pollo Loco in Walnut offers free Wi-Fi for customers.
What are some nearby places to visit after dining at El Pollo Loco in Walnut?
After dining at El Pollo Loco, customers can visit nearby places like Michaels Stores for arts and crafts shopping, Walnut Police Station if needed, or enjoy a coffee at Starbucks nearby.
How can nearby transit or locations help when visiting El Pollo Loco in Walnut?
Nearby locations such as the UPS Access Point and Walnut Police Station help provide convenient services and safety while visiting El Pollo Loco, and nearby restaurants like In-N-Out Burger offer alternative dining options close by.