Brand Certified
El Pollo Loco
3.7(559 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
21610 Valley Blvd, Walnut, CA
91789, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 594-8656
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/walnut/21610-valley-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Walnut,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.7
559 reviews
5 stars
260
4 stars
109
3 stars
65
2 stars
29
1 star
96
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, lack of acknowledgment, and rude staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dry chicken, small portions, and missing items.
Atmosphere
Customers noted a lack of atmosphere and cleanliness issues, particularly with the dining area being closed.
Pricing Concerns
Several patrons felt that the prices were too high for the quality and quantity of food received.
- JGJon Grey2 days ago3.0This drive thru always forgets something. In a nutshell, it seems like they only can pick two: - Get all your food items. - Get your drink/s. - Get napkins, utensils, salsa.
- RVRuben VieyraFeb 6, 20261.0worse pollo loco no salsas bad attitude raw brocoli and super small pc of chicken never comeback to this place
- GDGran DurangoJan 24, 20261.0Ya no tiene el rico sabor del Pollo Loco original. Han quitado la barra de salsas que estaba en el área de comensales donde uno podía servirse a su gusto los chiles serranos, limones, el pico de gallo , el guacamole. Tiene que ordenarlo en caja. Le cambiaron el logo. El pollo me pareció que perdió ese sabor distintivo que lo hacía único. Para mí gusto, le faltaba sal.
- CCCRISTINAJan 17, 20261.0Was not acknowledged for at least 5 minutes. I stood at the front of the counter watching workers pass by in front of me, other patrons were helped despite the fact that I stood there next to them. Horrible customer service...just lost my business.
- TMTheo MisarasDec 24, 20254.0The food is decent and reminds me of homemade cooking. However, the low lighting and lack of atmosphere make it feel pretty plain.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Walnut, CA?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sundays.
Does El Pollo Loco in Walnut offer delivery services?
Yes, El Pollo Loco in Walnut offers delivery services.
What types of cuisine does El Pollo Loco in Walnut specialize in?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and handmade guacamole, salsas, and dressings.
Where is El Pollo Loco located in Walnut?
El Pollo Loco is located at 21610 Valley Blvd, Walnut, CA 91789, USA.
Can I order online or via an app from El Pollo Loco Walnut?
Yes, you can order online through their website or use the El Pollo Loco app available in the Apple App Store.
What payment methods are accepted at El Pollo Loco in Walnut?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer catering services at the Walnut location?
Yes, catering services are available at El Pollo Loco in Walnut.
Is there free Wi-Fi available at El Pollo Loco in Walnut?
Yes, El Pollo Loco in Walnut offers free Wi-Fi for customers.
What are some nearby places to visit after dining at El Pollo Loco in Walnut?
After dining at El Pollo Loco, customers can visit nearby places like Michaels Stores for arts and crafts shopping, Walnut Police Station if needed, or enjoy a coffee at Starbucks nearby.
How can nearby transit or locations help when visiting El Pollo Loco in Walnut?
Nearby locations such as the UPS Access Point and Walnut Police Station help provide convenient services and safety while visiting El Pollo Loco, and nearby restaurants like In-N-Out Burger offer alternative dining options close by.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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